Experienced Crisis Specialist – 988 Chat/Text Crisis Support in Alton, IL at arenaflex
At arenaflex, we are dedicated to delivering exceptional care that changes people's lives. As a leading nonprofit behavioral health system, we strive to provide innovative solutions to address the complex needs of individuals and communities. Our team of compassionate professionals is committed to making a meaningful difference in the lives of those we serve. We are seeking an experienced Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you will play a vital role in providing critical support to individuals experiencing emotional distress through our National Suicide Prevention Lifeline (NSPL), also known as 988. This is a remote position that requires a high level of professionalism, empathy, and expertise in crisis intervention.
About arenaflex
arenaflex is a dynamic and well-established organization that offers rewarding opportunities to serve all ages in a variety of settings. Our mission is to provide high-quality, compassionate care that empowers individuals and families to achieve their full potential. We are committed to fostering a culture of respect, expertise, integrity, and empowerment that values the unique contributions of each employee.
Job Summary
The Crisis Specialist will be responsible for providing telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress. This role requires a high level of expertise in crisis intervention, risk assessment, and service linkage. The Crisis Specialist will work closely with the team to ensure that individuals receive the support and resources they need to navigate their crisis.
Essential Duties & Responsibilities
* Provides telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress
- Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
- Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
- Meets the ethical and clinical standards in compliance with all accreditation
- Actively participates in ongoing supervision, training, and team meetings
- Assists in administrative tasks as needed
Knowledge, Skills & Abilities
* Effectively communicates via written, verbal, in-person, and virtual methods
- Demonstrates high-level customer service skills and professional etiquette
- Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
- Knowledge of suicide assessments
- Skill in providing crisis intervention
Shifts
* #1: 4am-12:30pm Sunday – Thursday with Friday/Saturday Off
- #2: 4:30am-1:00pm Wednesday-Sunday with Monday/Tuesday off
- #3: 6:00am-2:30pm Sunday-Thursday with Friday/Saturday off
- #4: 9am-5:30pm Friday-Tuesday with Wednesday/Thursday off
- #5: 12pm-8:30pm Sunday-Thursday with Friday/Saturday off
- #6: 3:00pm-11:00pm Wednesday-Sunday with Monday/Tuesday off
- #7: 6:30pm-3:00am Friday-Tuesday with Wednesday/Thursday Off
- #8: 9:00pm-5:30am Sunday-Thursday with Friday/Saturday off
- #9: 10:00pm-6:30am Tuesday-Saturday with Sunday/Monday off
Qualifications
* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist
- Six months to one year of related crisis experience is preferred
- Required Certification/Licensure: N/A
Physical Requirements
* Standing: 10%
- Sitting: 90%
- Squatting: Occasional
- Kneeling: Occasional
- Bending: Occasional
- Driving: Occasional
- Lifting: Occasional
Benefits
* Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
About arenaflex's Culture
arenaflex is committed to a culture of empowerment, respect, integrity, and expertise that values the unique contributions of each employee. Our approach to culture is to create an environment that encourages, supports, and celebrates the voices and experiences of our employees. We are dedicated to fostering a culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
How to Apply
If you are a compassionate and experienced professional who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job We look forward to hearing from you and exploring how you can join our team of dedicated professionals at arenaflex. Apply for this job