Experienced Customer Service Benefit Advocate – National Remote Opportunity at arenaflex

Join arenaflex, a leading healthcare company dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Customer Service Benefit Advocate, you will play a vital role in making a difference in the lives of millions of people by providing exceptional customer service and advocating for their benefits.

About arenaflex

arenaflex is a company that is revolutionizing the healthcare industry by creating a more responsive, affordable, and equitable healthcare system. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location.

Job Description

As a Customer Service Benefit Advocate, you will be responsible for providing exceptional customer service to our clients, advocating for their benefits, and helping them navigate the complex healthcare system. You will be the first point of contact for our clients, and your role will be to resolve their issues, answer their questions, and provide them with the information they need to make informed decisions about their healthcare.

Key Responsibilities:

* Respond to and resolve customer service inquiries and issues on the first call, identifying the topic and type of assistance the caller needs

• Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, including selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other arenaflex websites, encouraging and reassuring them to become self-sufficient
• Research complex issues pertaining to the caller's health, status, and potential plan options, navigating across multiple databases with fluency in computer navigation and toggling while confidently and compassionately engaging with the caller

Required Qualifications:

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• 6+ months of customer service experience
• Experience with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work any of our shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST from Monday - Friday, including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications:

* Healthcare / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
• Experience with PC-based software programs and automated database management systems; Microsoft Word (create and edit documents), Microsoft Excel (create, edit, sort, pivot spreadsheets), and Microsoft PowerPoint (create and edit presentations)

Telecommuting Requirements:

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits:

* Hourly range: $16.88 to $33.22 per hour based on full-time employment

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution
• Paid time off and holidays

Career Growth Opportunities:

* arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and promotions.

• Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, and this role will be performed from home.

• Our company culture values flexibility, autonomy, and work-life balance.
• We prioritize employee well-being and offer a range of benefits and programs to support mental and physical health.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace:

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. Apply for this job