Experienced Customer Care Advocate I – Delivering Exceptional Customer Experiences at arenaflex

As a leading global industrial manufacturer, arenaflex is committed to providing sustainable solutions that power, transmit, and control motion. We're seeking an experienced Customer Care Advocate I to join our dynamic team in Florence, KY. This role is an excellent opportunity to make a meaningful impact on our customers' experiences and contribute to the growth of our organization.

About arenaflex

arenaflex is a publicly held global industrial manufacturer with 30,000 associates around the world. We help create a better tomorrow by providing sustainable solutions that power, transmit, and control motion. Our electric motors and air moving subsystems provide the power to create motion, while our portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. Our automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

Our Mission

Our mission is to provide a seamless and effortless customer experience through demonstrating product and system expertise, ownership, accountability, cross-departmental collaboration, and responsiveness. We're committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

Responsibilities

As a Customer Care Advocate I, you will be the primary contact for requests for orders, quotes, product questions, and other customer inquiries. Your key responsibilities will include:

• Handling internal and external customer inquiries, quotes, and orders, utilizing established standard operating policies and procedures
• Building strong customer relationships and delivering customer-centric solutions
• Supporting corporate initiatives designed to overserve our customers while providing an effortless customer experience
• Daily planning and prioritizing of work to meet commitments aligned with organizational goals
• Handling standard customer escalations, autonomously with first contact resolution when possible
• Working with internal teams with a high sense of accountability and urgency
• Collaborating with operations to assure orders are managed and shipped in a timely manner to customer expectations
• Resolving customer issues regarding order shipment issues such as damaged, late, or incorrect products
• Participating in training initiatives within the department

Education, Experience, and Skills Required

* High School diploma required

• Demonstrated proficiency in keyboarding skills, with the ability to type approximately 45+ words per minute
• Experience with business tools such as SharePoint, MS Teams, and Windows Operating Systems
• Demonstrated patience and approachability with other team members
• Team-oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• Ability to show situational adaptability and resourcefulness
• Strong communication, interpersonal, and organizational skills
• Strong ability to manage daily workload

Education, Experience, and Skills Preferred

* College degree or equivalent work experience preferred

• Two years of professional customer care experience preferred
• Experience with Oracle and/or SAP (or other ERP systems)
• Experience with CRM platforms such as Salesforce or Microsoft Dynamics
• Basic to Intermediate Excel Skills preferred
• Demonstrated mechanical or technical aptitude preferred
• Experience navigating and utilizing corporate websites and eCommerce platforms

Leadership Competency

* Customer Focus – Building strong customer relationships and delivering customer-centric solutions

• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
• Manages Conflict – Handling conflict situations effectively, with a minimum of noise
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Benefits

* Medical, Dental, Vision, and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA, and Dependent Care FSA)
• Paid Time Off and Holidays
• 401(k) Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Work Environment and Culture

* Hybrid work arrangement with 3 days in the office and 2 days remote

• Collaborative and dynamic team environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance
• Commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application through our website or by clicking the "Apply for the job now!" link below. Apply for the job now! Apply for this job

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability, or protected veteran status or any other status or characteristic protected by law. arenaflex is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

Notification to Agencies

Please note that arenaflex Corporation and its affiliates and subsidiaries ("arenaflex") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, arenaflex will not consider or approve payment to any third-parties for hires made. Apply for this job