Experienced Data Entry Pharmacy Technician – Mail Order Operations in Westwood, MA at arenaflex

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional patient care? Do you have a strong background in pharmacy operations and a desire to join a world-class integrated health system? Look no further! arenaflex is seeking an experienced Data Entry Pharmacy Technician to join our team in Westwood, MA.

About arenaflex

arenaflex is a leading integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, is a state-of-the-art pharmacy services hub, offering a range of services including patient-centered care, adherence packaging, specialty drug services, home delivery services, prior authorizations processing, and patient counseling. As a member of our team, you'll be part of a dynamic and collaborative environment that values innovation, compassion, and excellence.

Job Summary

We're seeking a highly motivated and experienced Data Entry Pharmacy Technician to join our team in Westwood, MA. As a key member of our mail order operations team, you'll be responsible for entering new and refill orders in an accurate and timely manner, resolving PBM-related billing problems and issues, and handling phone inquiries and initial prescription intake. You'll also be responsible for answering inbound calls, assisting customers with pharmacy-related services, and maintaining new and existing patient profiles.

Key Responsibilities

* Enters new and refill orders in an accurate and timely manner

• Resolves all PBM-related billing problems and issues
• Handles phone inquiries and initial prescription intake
• Answers inbound calls and assists customers with pharmacy-related services
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles
• Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs
• Supports health care providers with required prior authorization and required appeals
• Manages all mail/delivery of Rx orders, including addressing problems/issues with delivery process

Essential Qualifications

* High School diploma or GED required

• Registration as a Mass Registered Pharmacy Tech required
• 1-3 years related work experience required
• Basic familiarity with computers and ability to navigate at a basic level within web-based applications

Preferred Qualifications

* (CPht) Certified Pharmacy Technician preferred

• Call center, pharmacy data entry, and PBM billing experience
• Bilingual verbal and written communication

Competencies

* Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives

• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge, and skills based on general precedents
• Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s)

Physical Nature of the Job

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Benefits and Perks

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer/Veterans/Disabled

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job