Experienced Customer Service Parts Coordinator – Transportation & Logistics Career Development

Join arenaflex, a leading company in the transportation and logistics industry, as we seek an experienced Customer Service Parts Coordinator to support our shop management process. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer service, managing workflow, and optimizing parts inventory. This is an exciting opportunity to develop your operations and fleet maintenance background, with a clear path for career growth and professional development.

About arenaflex

arenaflex has been a trusted name in the transportation and logistics industry since 1933. Our commitment to excellence, integrity, and family values has earned us a reputation as a leader in our field. We pride ourselves on creating a culture that values our people, empowers them to succeed, and fosters a sense of community and belonging. At arenaflex, we believe that our people are our greatest asset, and we invest in their growth and development to ensure our continued success.

Job Summary

As a Customer Service Parts Coordinator, you will be responsible for supporting the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. You will work closely with our shop management team to ensure seamless communication with customers, vendors, and internal stakeholders. Your expertise in customer service, workflow management, and parts inventory will be essential in driving business growth and improving customer satisfaction.

Key Responsibilities

* Improve the quality and consistency of customer communications and meet customer expectations

• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Essential Qualifications

* High School diploma or equivalent required

• One (1) year or more customer service or comparable experience with issue resolution experience required
• DOT Regulated
• Detail-oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Ability to apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Experience using Microsoft Word and Excel intermediate preferred

Preferred Qualifications

* Experience working in the automotive or HD truck industry

• Familiarity with transportation and logistics industry
• Knowledge of inventory management and control
• Experience with repair order management and maintenance scheduling

Benefits and Compensation

* Hourly pay range: $23 - $25 per hour

• Paid weekly
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Competitive pay and fast growth opportunities
• Full benefits package
• 401(k) employer match
• PTO
• Discount on shares

Career Growth and Development

* Clear path for career growth and professional development

• Opportunities for advancement to Ops Supervisor or other leadership roles
• Training and development programs to enhance skills and knowledge
• Mentorship and coaching from experienced professionals
• Collaborative and supportive work environment

Work Environment and Culture

* Fast-paced and dynamic work environment

• Collaborative and supportive team culture
• Opportunities for growth and development
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance

How to Apply

If you are a motivated and experienced customer service professional looking for a challenging and rewarding career opportunity, please apply now. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. Apply now and take the first step towards a successful and fulfilling career with arenaflex. Apply for this job Apply for this job