Experienced Personal Lines Customer Service Representative – Insurance – Base Salary to 60k/year – Garden City, NY

At arenaflex, we're on a mission to revolutionize the insurance industry by providing exceptional customer service and innovative solutions. As a Personal Lines Customer Service Representative, you'll play a vital role in delivering top-notch support to our clients, helping them navigate the complexities of homeowner and auto insurance policies. If you're passionate about building strong relationships, resolving issues, and driving business growth, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our clients and employees. With a strong presence in Garden City, NY, and a growing remote workforce, we're committed to fostering a culture of collaboration, innovation, and excellence. Our team is comprised of talented professionals who share a common goal: to provide exceptional service and support to our clients.

Job Summary

We're seeking an experienced Personal Lines Customer Service Representative to join our team in Garden City, NY, or remotely. As a key member of our customer service team, you'll be responsible for delivering high-quality support to our clients, resolving issues, and driving business growth through cross-selling and upselling opportunities. If you're a customer service rockstar with a passion for insurance, we want to hear from you!

Responsibilities

As a Personal Lines Customer Service Representative, you'll be responsible for:

• Ensuring quality customer service on Homeowner and Auto policies, as well as a small amount of umbrella, motorcycle, boat, and other policies
• Taking calls, answering client questions, and resolving issues in a timely and professional manner
• Cross-selling and upselling home and auto business opportunities to existing clients
• Shopping renewals, ID cards, proof of insurance, and other policy-related tasks
• Managing a book of approximately 60 customers, providing personalized support and service
• Collaborating with internal teams to resolve complex issues and drive business growth

Qualifications

To be successful in this role, you'll need:

• 2+ years of experience in customer service, preferably in an independent agency
• Property and Casualty (P&C) licensed in NY
• Ability to commute to Garden City, NY, or reliably work in a remote capacity
• Experience with EZLynx preferred but not required
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and meet deadlines

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with internal teams
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a passion for delivering exceptional service

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Personal Lines Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career growth opportunities within our organization
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Opportunities to participate in company-wide initiatives and projects

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and inclusive work environment. As a Personal Lines Customer Service Representative, you'll have the opportunity to work in a collaborative and supportive team environment, with access to:

• State-of-the-art technology and tools to support your work
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Opportunities to participate in company-wide initiatives and projects
• Collaborative and supportive work environment

Compensation, Perks, and Benefits

As a Personal Lines Customer Service Representative, you'll be eligible for:

• Base salary up to 60k/year
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a customer service rockstar with a passion for insurance, we want to hear from you! To apply for this exciting opportunity, please submit your resume and cover letter to our online application portal. We can't wait to hear from you!

Apply Now!

Don't miss this opportunity to join our dynamic team and make a positive impact in the lives of our clients. Apply now to become a Personal Lines Customer Service Representative at arenaflex! Apply for this job