Experienced Full Stack Bilingual Customer Retention Specialist – Remote Work Opportunity at arenaflex

At arenaflex, we're committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Customer Retention Representative? arenaflex is looking for an experienced Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.

What You Will Do

* Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.

• Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
• Utilize your exceptional communication skills to build rapport with customers, address their concerns, and provide solutions to their problems.
• Work collaboratively with the team to achieve sales and customer retention goals.
• Stay up-to-date on product knowledge, industry trends, and company policies to provide accurate information to customers.
• Meet or exceed performance metrics, including call volume, customer satisfaction, and sales targets.

What You Can Bring

* High school diploma or equivalent required; associate's or bachelor's degree preferred.

• Customer service experience, preferably in the insurance industry.
• Excellent oral and written communication skills, with the ability to effectively communicate with customers and colleagues.
• Superior customer service skills, including being friendly, efficient, and a good listener.
• Proficient use of the computer, keyboard functions, and Microsoft Excel.
• Ability to work under pressure and multi-task, with a focus on providing exceptional customer service.
• Excellent organization and time management skills, with the ability to prioritize tasks and meet deadlines.
• Must be detail-oriented with the ability to analyze information and make logical conclusions.
• Have a desire to learn and grow within the Company.
• Must type 30 words per minute, with a pre-employment assessment required.

How arenaflex Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at arenaflex:

• Competitive compensation is designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity Awaits!

Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At arenaflex, your voice matters.

Expected Salary

* Competitive salary based on experience and qualifications.

Location

* Remote work opportunity, with the flexibility to work from home.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team! Apply for this job