Experienced Customer Service Representative – Sales and Customer Engagement

Join arenaflex, a leading provider of innovative gutter systems, in our East Brunswick, NJ office as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences, driving sales growth, and building strong relationships with our customers. If you are a motivated and customer-focused individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a trusted source for quality and reliability in the gutter industry. Our patented one-piece leaf debris shedding gutter system, LeafGuard, has revolutionized the industry with its innovative design and lifetime, clog-free guarantee. With a commitment to excellence and customer satisfaction, we continue to be a leader in the market. Our team is dedicated to providing exceptional customer experiences, and we are seeking a talented Customer Service Representative to join our team.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Treating every customer with the utmost courtesy and maintaining a positive outlook on every call
• Being knowledgeable about our company products and services
• Identifying prospective customers, lead generation, and conversion
• Contacting new and existing customers to discuss their needs
• Emphasizing the features of our products to highlight how they solve customer problems
• Answering questions about our products
• Making outgoing calls to confirm appointments
• Managing call follow-ups
• Responding to incoming calls and addressing customer requests
• Booking appointments with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills on a consistent basis
• Identifying and escalating issues to supervisors
• Adapting to fast-changing guidelines with customers
• Educating clients by explaining procedures, answering questions, and providing information
• Maintaining and improving quality results by adhering to standards and guidelines
• Staying up-to-date with best practices and promotional trends

Qualifications

To be successful in this role, you will need:

• A high school graduate or equivalent
• A minimum of one year's experience in an inbound/outbound contact center or customer service environment
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• The ability to type at least 30 words per minute or 10,000 keystrokes both alpha and numeric
• Experience in providing exceptional customer service and maintaining established quality requirements
• High motivation and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Strong selling ability over the telephone
• Ability to overcome objections and gain customer commitment
• Relationship management skills and openness to feedback
• Reliable transportation to ensure punctuality for shifts
• Ability to have a flexible schedule during peak season
• Subject to background check

Soft Skills Requirements

* Active Listening

• Problem Solving
• Time Management
• Adaptability
• Confidence

Work Schedule and Benefits

* Choice of Days/Hours of work: + Monday - Friday, 11:30am to 8:00pm, Hybrid after 60 days + Or + Saturday and Sunday, 1:00pm to 9:00pm and Monday, 2:00pm to 9:00pm with 2 other days of the week - remote after training

• Training: 2 weeks onsite during the week
• Location: East Brunswick, NJ
• Salary: $20 per hour

Equal Employment Opportunity

arenaflex Holdings and its subsidiaries and affiliates, including Englert Inc., provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer engagement, we encourage you to apply for this exciting opportunity. Please submit your application, and you agree that it may be shared with our Great Day affiliated companies for consideration. Apply for the job now! Apply for this job Apply for this job