Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance sales and service? Are you fluent in English and Spanish? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual.

About arenaflex

arenaflex is a leading global insurance company with a rich history of innovation and customer-centricity. With over 60 offices in 20+ countries, we offer a wide range of insurance products and services to individuals, businesses, and organizations. Our mission is to empower people to live their lives to the fullest, and we're committed to delivering exceptional customer experiences that exceed expectations.

The Role

As a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their insurance needs are met. You will be responsible for delivering a quality customer service experience that builds rapport and long-term relationships, encouraging renewal and repeat business. This role requires a strong understanding of insurance products and services, as well as excellent communication and problem-solving skills.

Responsibilities

* Provide exceptional customer service and support to new and existing customers, responding to their insurance-related inquiries and concerns in a timely and professional manner.

• Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
• Participate in ongoing training and development to enhance knowledge and skills in insurance products and services.

Requirements

* High School Diploma or equivalent; some college is a plus!

• Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment).
• Bilingual: Fluent in English/Spanish Required.
• 1 or more years of insurance sales/service experience desired. Customer Service experience required.
• Demonstrated job stability and attendance records.
• Remote working experience a plus.
• Solid computer, grammar, and multi-tasking skills.
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.

Preferred Qualifications

* Experience working in a fast-paced team environment.

• Dedicated to providing a positive customer experience.
• Strong technical background/ability to multi-task in several systems at once.
• Willingness to learn new material and systems/applications.
• Accountable and reliable.

What We Offer

* Competitive hourly rate: $20 - $23 per hour, based on experience and education.

• Hybrid working schedule: 3 days in the office and 2 days remote.
• Annual Performance Bonus Potential.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays.
• Opportunities for career growth and development in a dynamic and innovative company.
• Collaborative and supportive work environment with a team of experienced professionals.

Why Join arenaflex?

* arenaflex is a leading global insurance company with a rich history of innovation and customer-centricity.

• We offer a wide range of insurance products and services to individuals, businesses, and organizations.
• Our mission is to empower people to live their lives to the fullest, and we're committed to delivering exceptional customer experiences that exceed expectations.
• We're a collaborative and supportive work environment with a team of experienced professionals.
• We offer opportunities for career growth and development in a dynamic and innovative company.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Careers](https://arenaflex.com/careers). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job