Experienced Senior DME Customer Service Representative – Patient Care and Transition Coordination

At arenaflex, we are dedicated to delivering exceptional patient care and seamless transitions from hospital to home. As a Senior DME Customer Service Representative, you will play a vital role in ensuring that our patients receive the necessary durable medical equipment (DME) to maintain their independence and quality of life. If you are a compassionate and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and their families. With a strong focus on customer satisfaction, we strive to deliver personalized care and support to every individual who interacts with our organization.

Job Summary

As a Senior DME Customer Service Representative, you will be responsible for receiving and processing hospital discharges and specialty orders. You will communicate with patients and referral sources daily to effectively assist with the transition of care from facility to home. Your primary goal will be to ensure that patients receive the necessary DME to maintain their independence and quality of life. You will also assist patients with placing orders for aids to daily living, such as bedside commodes, walkers, and wheelchairs, and schedule delivery of DME equipment in a timely manner.

Key Responsibilities

* Receive and process hospital discharges and specialty orders

• Communicate with patients and referral sources daily to effectively assist with the transition of care from facility to home
• Assist patients with placing orders for aids to daily living, such as bedside commodes, walkers, and wheelchairs
• Schedule delivery of DME equipment in a timely manner
• Verify insurance coverage and authorization status for all orders
• Ensure that all documentation received meets the guidelines of specific insurances and relay that information to the patient
• Participate in phone and face-to-face interactions with patients, phone and/or Epic Chat conversations with Case Managers, and phone calls and operation of online portal for insurance companies
• Work independently to make decisions involving non-routine problems under general supervision

Essential Qualifications

* High School Diploma or GED

• Minimum 1 year DME experience
• Minimum 3 years Healthcare experience, preferred
• Excellent communication skills, both written and verbal
• Ability to maintain professional and courteous demeanor in a dynamic work environment
• Working knowledge of Microsoft 365 and other applicable software
• Familiarity with Brightree, Parachute, and Epic, preferred

Preferred Qualifications

* Bachelor's degree in a related field

• Previous experience in a customer service or healthcare setting
• Certification in a related field, such as Certified Medical Equipment Specialist (CMES) or Certified Durable Medical Equipment Specialist (CDMES)

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and make decisions involving non-routine problems
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Familiarity with electronic medical records (EMRs) and other healthcare software
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Senior DME Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in a dynamic and supportive environment
• Participate in ongoing training and education programs to stay up-to-date on industry developments and best practices
• Collaborate with a team of experienced professionals to achieve common goals
• Contribute to the development of new policies and procedures to improve patient care and satisfaction

Work Environment and Company Culture

arenaflex is a diverse and inclusive organization that values the contributions of all employees. Our work environment is collaborative and supportive, with a focus on delivering exceptional patient care and satisfaction. As a Senior DME Customer Service Representative, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of dedicated professionals who share your passion for delivering outstanding customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and benefits
• Opportunities for career growth and advancement
• Comprehensive training and education programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and compassionate individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job