Experienced Customer Success Manager – Carbon Mapper and CARB – Remote in California

At arenaflex, we're on a mission to revolutionize the way companies connect with top talent. As a Talent Matching Platform, we partner with innovative organizations worldwide to bring the best candidates to the right opportunities through AI-driven job matching. One of our esteemed partners is currently seeking an exceptional Customer Success Manager to join their team in California. If you're a strategic thinker with a passion for environmental sustainability, we encourage you to apply for this exciting role.

About arenaflex

arenaflex is a pioneering Talent Matching Platform that leverages cutting-edge technology to bridge the gap between top talent and the right opportunities. Our AI-driven approach ensures that candidates are matched with roles that align with their skills, interests, and career goals. By partnering with forward-thinking companies like our esteemed partner, we're making a meaningful impact on the job market and beyond.

Job Description

As a Customer Success Manager for the Carbon Mapper project and the California Air Resources Control Board (CARB), you'll play a pivotal role in ensuring the successful engagement between these stakeholders and Planet's satellite data and analytics. This role demands strategic thinking, strong relationship-building skills, and the ability to effectively communicate technical concepts to non-technical stakeholders. If you're passionate about environmental sustainability and have a knack for building strong relationships, this could be the perfect opportunity for you.

Key Responsibilities:

* Act as the primary point of contact for CARB's Satellite Data Purchase Project (SDPP), ensuring smooth collaboration with Carbon Mapper and all other stakeholders.

• Drive the adoption and effective use of Planet's satellite data and analytics for methane emissions and air quality monitoring programs.
• Collaborate with Product, Sales, and Technical Support teams to address customer needs and provide tailored solutions.
• Conduct training sessions, webinars, and workshops to onboard CARB users and improve their technical proficiency with Planet's platform.
• Monitor account health proactively, offering data-driven recommendations to optimize CARB's workflows and align with their sustainability goals.
• Advocate for CARB's needs within Planet, influencing the product roadmap and ensuring alignment with CARB's long-term objectives.
• Support contract renewals and expansions by demonstrating the value of Planet's offerings.

Requirements:

* Minimum of 4 years of experience in Customer Success, Account Management, or similar roles, preferably within environmental science, geospatial data, or climate technology.

• Strong understanding of remote sensing, methane emissions monitoring, and relevant regulatory frameworks such as those enforced by CARB.
• Excellent communication and relationship-building skills, with the ability to work effectively with government agencies and technical teams.
• Ability to translate complex technical concepts into actionable plans for non-technical stakeholders.
• Familiarity with tools like ArcGIS, QGIS, Google Earth Engine, and experience with geospatial data and visualization platforms is a plus.

Benefits:

* Health Insurance: Comprehensive medical, dental, and vision plans.

• Paid Time Off: Generous PTO in addition to holidays and company-wide days off.
• Parental Leave: 16 weeks of paid parental leave.
• Work Environment: Remote-friendly work environment with flexible work options.
• Wellness Program: Access to wellness initiatives and an Employee Assistance Program (EAP).
• Home Office Support: Reimbursement for home office equipment.
• Phone and Internet: Monthly reimbursement for phone and internet costs.
• Learning & Development: Tuition reimbursement and access to LinkedIn Learning resources.
• Equity: Participation in equity plans.
• Volunteering: Paid time off for volunteering.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to help you achieve your goals. As a Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for environmental sustainability. You'll also have access to ongoing training and development opportunities to help you grow in your career.

How to Apply:

If you're a motivated and results-driven individual with a passion for environmental sustainability, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Expected Salary:

$90,000 - $112,000 per year

Location:

USA

Apply Now:

[Insert link to apply] Don't miss this opportunity to join a dynamic team of professionals who are making a meaningful impact on the environment. Apply now to become a Customer Success Manager for the Carbon Mapper project and CARB at arenaflex! Apply for this job