Experienced Customer Service Coordinator – Operations & Fleet Maintenance Support

At arenaflex, we're not just building a career path – we're shaping the future of transportation and logistics. As a Customer Service Coordinator, you'll be part of a dynamic team that's equipped to succeed and empowered to develop your operations and fleet maintenance background. With a focus on customer satisfaction, workflow management, and parts management, this role offers a unique opportunity to carve out your own career path and promote from within, based on performance.

About arenaflex

arenaflex is a leading provider of transportation and logistics solutions, with a commitment to culture, integrity, and family. We're proud to be a "Best Place to Work" and a "Top 100 Company for Diversity." Our team is dedicated to delivering exceptional customer service, and we're looking for talented individuals like you to join our ranks.

Job Summary

As a Customer Service Coordinator, you'll support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. You'll acquire proven industry knowledge, skills, and resources to develop your operations and fleet maintenance background. We offer a competitive pay package, fast growth opportunities, and a full benefits package, including a 401(k) employer match and a discount on shares.

Key Responsibilities

* Improve the quality and consistency of customer communications and meet customer expectations

• Perform customer relationship activities, including customer interface, issue resolution, and customer satisfaction
• Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns, and vehicle status updates
• Enhance branch productivity through effective work scheduling and planning
• Create repair order tasks and update work planning sheets
• Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
• Coordinate with rental counter to identify repair requirements, available substitute units, and vehicle wash requirements
• Coordinate outside repair with vendors and customers
• Provide a resource that allows the management team time to effectively manage shop operations
• Contribute to cost containment through effective inventory planning and warranty
• Execute parts inventory management processes, including conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders, and parts invoice
• Make recommendations on min-max levels to the inventory planning team
• Manage parts obsolescence
• Ship warranty and return parts
• Organize and ensure cleanliness in the parts room
• Effectively handle all incoming shop calls
• Clerical duties within the shop operations, including vehicle maintenance files
• Process all Account Payable
• Create repair orders for technicians

Additional Responsibilities

* Contribute to cost containment through effective inventory planning and warranty

• Enhance branch productivity through effective work scheduling and planning

Skills and Abilities

* Detail-oriented with excellent follow-up practices

• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills, including spreadsheets and word processing software

Qualifications

* H.S. diploma/GED required

• Five (5) years or more Customer Service with issue resolution experience required
• Strong computer skills, including spreadsheets and word processing software

Work Environment and Culture

* arenaflex is a fast-paced, inclusive environment that values diversity and promotes growth opportunities

• We offer a competitive pay package, including a starting rate of $24 per hour
• Our comprehensive benefits package includes medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave
• We're proud to be an Equal Opportunity Employer and a Drug-Free workplace

Career Growth Opportunities

* arenaflex offers a clear path for career advancement, with opportunities to promote from within based on performance

• Our team is dedicated to developing your skills and knowledge, with training and development programs to support your growth

How to Apply

If you're motivated, coachable, and looking for a fast-paced, inclusive environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply for this job We look forward to welcoming you to the arenaflex team! Apply for this job