Experienced Customer Service Representative - Hospital Specialist

Join arenaflex, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative - Hospital Specialist, you will play a vital role in delivering exceptional patient care and ensuring accurate and timely patient registration utilizing medical systems.

About arenaflex

arenaflex is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Our mission is to use our shared expertise to find new solutions that can keep up with the evolving healthcare system.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Hospital Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to physicians, patients, family members, and all other medical professionals. You will also be responsible for accurate and timely patient registration, verifying patient demographics and insurance plans over the phone, and performing other duties as assigned.

Responsibilities

- Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing. - Identify and update patient demographic information on the Host system as defined by departmental policy and procedures. - Identify non-participating Insurance or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment. - Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool. - Provide courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas. - Prepare documents for imaging/scanning into electronic patient record. - Explain processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required. - Assemble and disassemble patient charts or departmental documents according to department policy. - Maintain inventory control of forms and paper supplies needed in area. - Assist with all possible account resolutions pertaining to patient balances. - Perform all other duties and projects as assigned. - Have financial conversations and collecting payments based off patient estimated financial responsibilities/standard deposits.

Requirements

- High School diploma or GED - Customer Service Experience - Computer savvy with experience navigating between multiple systems simultaneously - Must have MS Office Experience and excellent typing skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Strong communication and interpersonal skills - Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

- iCentra Registration Experience - Experience working in a healthcare environment - Completed a Medical Terminology class Certification in healthcare access preferred

What We Offer

- Competitive hourly rate of $14.69 - $20.28 - Opportunity to work in a dynamic and growing company - Collaborative and supportive work environment - Professional development and growth opportunities - Comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and holidays - Access to cutting-edge technology and training

Work Environment and Culture

arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, healthy, and productive. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require an accommodation to complete the application process, please contact us at [insert contact information].

California Privacy Notice

arenaflex is committed to protecting the privacy of our employees and applicants. For more information about our privacy practices, please visit our website at [insert website URL]. Apply for this job