Experienced Full Stack Customer Service Representative – B2B Support and Order Management

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As an Associate Customer Service Representative, B2B, you'll play a vital role in providing world-class support to domestic, international, wholesale, retail, and eCommerce customers. If you're passionate about problem-solving, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to join our team.

About arenaflex

arenaflex is a leading global company that empowers people to live gracious, healthy, and sustainable lives. With over 30,000 bold leaders across the globe, we're driving meaningful change through innovation, diversity, and inclusion. Our commitment to excellence is reflected in our competitive total rewards package, career growth opportunities, and a strong culture that values innovation and teamwork.

Job Summary

As an Associate Customer Service Representative, B2B, you'll be the primary point of contact for customers, ensuring seamless communication and resolution of inquiries. You'll work closely with internal teams to manage orders, resolve issues, and provide exceptional customer experiences. If you're a proactive problem-solver with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.

• Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
• Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
• Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
• Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
• Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
• Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

Skills and Requirements

* Education: High school diploma or GED required; associate or bachelor's degree preferred.

• Experience: A minimum of two years' total work experience is required, with 1+ years' experience in Customer Service.
• Microsoft Excel: Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
• Microsoft Office Suite: Proficiency in the broader Microsoft Office Suite.
• Problem-Solving: A proactive approach to problem-solving and resolution; using trended data to perform root cause analysis and derive actions.
• Language: Proficiency in French is considered a plus but is not a requirement for this role.

Remote Work Requirements

* Internet: Applicant will secure and be responsible for paying their own internet expenses.

• Speed: Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with arenaflex systems.
• Workspace: All applicants will be required to have a separate confidential and distraction-free workspace with no background noises.
• Availability: Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
• Schedule: Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM.

Benefits and Compensation

* Hourly Rate: The hourly range for this position is $19.00- $21.65. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

• Benefits: Available benefits include medical, dental, vision & 401k.

Why Choose arenaflex?

We empower each associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. It is our policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact us.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application. Apply for this job Apply for this job