Experienced Customer Service Representative – Licensing Division at arenaflex

Join arenaflex's dynamic team in New York City, NY, and be part of a mission to protect and enhance the daily economic lives of New Yorkers.

About arenaflex

arenaflex is a leading organization dedicated to creating thriving communities by protecting and empowering consumers and working families. Our Licensing Division is a vital part of this mission, ensuring that businesses operate fairly and comply with key consumer protection, licensing, and workplace laws. As a Customer Service Representative in our Licensing Division, you will play a crucial role in providing exceptional customer service to licensing applicants, processing applications, and maintaining accurate records.

Job Description

We are seeking an experienced Customer Service Representative to join our team in New York City, NY. As a Customer Service Representative, you will be responsible for:

• Providing high-volume customer service to licensing applicants in person and via phone, ensuring that their needs are met and concerns are addressed.
• Processing applications, checking records for accuracy, and maintaining compliance with established policy and procedures.
• Assisting applicants with outreach to other city agencies and interagency communication to resolve issues related to their license.
• Answering telephone calls, emails, and written correspondence, communicating applicant information, and providing accurate responses.
• Attending seminars, meetings, and trainings to stay up-to-date on industry developments and best practices.
• Performing ordinary mathematical computations while accepting and processing payments.
• Maintaining accurate and organized records, including data processing functions, recording, researching, checking, and maintaining records.
• Following all division and agency policies and procedures.

Qualifications

To be successful in this role, you will need:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience, preferably in a customer service or licensing environment.
• Strong customer service, communications, and organizational skills.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders, including licensing applicants, city agencies, and colleagues.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide accurate responses.
• Ability to work independently and as part of a team, with a focus on collaboration and mutual support.
• Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and maintain accurate records.
• Familiarity with industry-specific software and systems, with the ability to learn and adapt to new technologies.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative at arenaflex, you will have opportunities to:

• Develop your skills and knowledge in customer service, licensing, and industry-specific software and systems.
• Participate in training and development programs, including seminars, meetings, and workshops.
• Collaborate with colleagues and stakeholders to resolve complex issues and improve processes.
• Contribute to the development of policies and procedures that support the mission and goals of arenaflex.
• Pursue career advancement opportunities within the organization, including promotions and new roles.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. As a Customer Service Representative, you will be part of a dynamic team that values:

• Collaboration and mutual support
• Open communication and feedback
• Continuous learning and professional development
• Diversity, equity, and inclusion
• Work-life balance and flexibility

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $ [insert salary range]
• Comprehensive benefits, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and customer-focused individual with a passion for serving others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job