Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer-centric individual with a passion for delivering exceptional service and a knack for sales? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Papillion, NE.

About arenaflex

arenaflex is a global leader in the insurance industry, with a reputation for excellence and a commitment to innovation. Our company is built on a foundation of trust, integrity, and a passion for helping people. We believe that when we work together, we can achieve great things, and we're looking for talented individuals like you to join our team.

The Role

As a Full Stack Customer Service Representative – Licensed P&C Agent, you will be the face of arenaflex, providing exceptional service to our customers and driving sales growth through strategic recommendations. You will work closely with our team to resolve customer concerns, provide product information, and identify opportunities to upsell and cross-sell our services. This is a combined service and sales role, with a focus on delivering quality service and insurance recommendations to current and prospective customers.

Responsibilities

* Provide exceptional customer service through phone, email, and in-person interactions

• Resolve customer concerns and escalate to appropriate level when necessary
• Convey information efficiently, effectively, and appropriately to meet customer needs
• Strive for first call resolution to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met
• Meet or exceed sales targets through strategic recommendations and upselling/cross-selling opportunities
• Collaborate with team members to achieve business objectives and improve customer satisfaction

Qualifications

* Property/Casualty Insurance License required

• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required; arenaflex does not provide visa sponsorship for this position

Requirements

* Ability to work in a fast-paced team environment

• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

What We Offer

* Competitive benefit programs that meet the diverse and changing needs of our employees

• Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
• 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
• Parental leave and other family-friendly benefits
• Hybrid working schedules of 3 days in the office and 2 days remote
• Performance bonus potential
• Opportunities for career growth and professional development

Why Join arenaflex?

* We're a global leader in the insurance industry, with a reputation for excellence and a commitment to innovation

• We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' needs
• We're passionate about helping people and making a positive impact in our communities
• We offer competitive compensation and benefits packages to support our employees' financial well-being
• We're committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex Careers](https://arenaflex.com/careers). We can't wait to hear your story and learn more about your qualifications!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate or allow discrimination on the basis of any protected characteristic, including race, color, sex, religion, creed, national origin or place of birth, ancestry, age, disability, affectional or sexual orientation, gender expression or identity, genetic information, sickle cell trait, or atypical hereditary cellular or blood trait, refusal to submit to genetic tests or make genetic test results available, medical condition, citizenship status, pregnancy, childbirth, or related medical conditions, marital status, civil union status, domestic partnership status, familial status, or family responsibilities, military or veteran status, including unfavorable discharge from military service, personal appearance, height, or weight, matriculation or political affiliation, expunged juvenile records, arrest and court records where prohibited by applicable law, status as a victim of domestic or sexual violence, public assistance status, order of protection status, status as a smoker or nonsmoker, membership or activity in local commissions, the use or nonuse of lawful products off employer premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters, or any other classification protected by applicable law. Apply for this job