Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer-centric professional with a passion for delivering exceptional service and insurance expertise? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a leading global insurance company, is seeking an Experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, providing insurance, reinsurance, specialist advisory, and investment operations around the world. We're a community of optimists and problem-solvers who believe in pushing each other to go further. Our values are simple: We're all about people, We win together, and We strive for better. We enjoy the everyday and think further.

What's in it for you?

At arenaflex, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. Our benefits include:

• Competitive health, dental, and vision insurance plans
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays, and floating holidays
• Parental leave
• Hybrid working schedules of 3 days in the office and 2 days remote

Job Responsibilities

As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, you will play a critical role in delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Key Responsibilities:

* Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary

• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
• Strive for first call resolution in order to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications/Skill Sets:

* Ability to work in a fast-paced team environment

• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements:

* Property/Casualty Insurance License required

• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future

Work Environment and Culture:

* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location

• In addition to regular hourly pay, there is an annual Performance Bonus Potential

Compensation:

* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education

• Hours of M-F and some weekends and holidays

How to Apply:

If you're ready to play your part in something special, choose 'Apply Now' to fill out our short application, so that we can find out more about you. Please note that all legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings. All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Accommodation Request:

Should you require any accommodation through the application process, please send an e-mail to [email protected]. Apply for this job