Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer service professional with a passion for delivering exceptional experiences and a knack for sales? Do you have a strong technical background and the ability to multi-task in several systems at once? If so, we have an exciting opportunity for you to join arenaflex as a Full Stack Customer Service Representative – Licensed P&C Agent.

About arenaflex

arenaflex is a global leader in the insurance industry, with a reputation for excellence and a commitment to innovation. As a Fortune 500 company with over 60 offices in 20+ countries, we offer a unique blend of stability, growth opportunities, and a dynamic work environment. Our team is passionate about making a meaningful difference in people's lives, and we're looking for like-minded individuals to join our community of optimists and problem-solvers.

The Role

As a Full Stack Customer Service Representative – Licensed P&C Agent, you will play a critical role in delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Responsibilities

- Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary. - Convey information efficiently, effectively, and appropriately to meet the needs of the customer. - Strive for first call resolution to provide "best in class" service. - Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill Sets

- Ability to work in a fast-paced team environment. - Dedicated to providing a positive customer experience. - Communicate clearly and professionally over the phone. - Strong technical background/ability to multi-task in several systems at once. - Willingness to learn new material and systems/applications. - Accountable and reliable.

Requirements

- Property/Casualty Insurance License required. - High School Diploma or equivalent; some college is a plus! - 1 or more years of insurance sales/service experience desired. Customer Service experience required. - Demonstrated job stability and attendance records. - Remote working experience a plus. - Solid computer, grammar, and multi-tasking skills. - US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.

Compensation

Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education. Hours of M-F and some weekends and holidays. This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can thrive both in and out of the office. Our company culture is built on the values of collaboration, innovation, and customer-centricity, and we're looking for individuals who share these values to join our team.

Benefits

arenaflex offers a comprehensive benefits package that includes: - Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. - Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. - 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave.

What's Next?

If you're ready to play your part in something special, choose 'Apply Now' to fill out our short application. We can't wait to learn more about you!

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: - All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings. - All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses. We would also ask that you please report any job employment scams related to arenaflex to [email protected].

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No Agencies Please

arenaflex does not accept applications from agencies. Apply for this job