Experienced Senior Customer Success Manager – Remote Opportunity to Drive Growth and Retention in the Construction Industry

At arenaflex, we're revolutionizing the way construction companies manage their workforce with our cutting-edge SaaS solution. As a member of our team, you'll have the chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. Our collaborative culture values training, growth, and internal advancement, making us an ideal place for those who thrive in a dynamic and supportive environment.

About arenaflex

arenaflex is a rapidly growing SaaS company that offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provide end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. With arenaflex's flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking, and more. arenaflex has over 7000 customers across North America.

Job Summary

We're seeking an experienced Senior Customer Success Manager to join our team and drive growth and retention in the construction industry. As a key member of our Customer Success team, you'll be responsible for owning and growing a portfolio of high-value customer accounts, ensuring a high level of satisfaction, retention, and growth. You'll act as a trusted advisor to your clients and a champion of best practices across the Customer Success team.

Key Responsibilities

* Own a portfolio of mid-to-enterprise level customer accounts, ensuring a high level of satisfaction, retention, and growth.

• Drive the renewals motion by managing communication, contract timelines, ensuring value realization, aligning stakeholders, and driving successful, on-time renewals.
• Identify and generate Customer Success Qualified Leads (CSQLs) by spotting upsell/cross-sell opportunities based on customer needs and product usage.
• Serve as the escalation point for high-impact or at-risk accounts and work cross-functionally to resolve issues and preserve relationships.
• Facilitate strategic success planning sessions, business reviews, and ongoing engagement to align customer goals with product outcomes.
• Analyze customer health data to anticipate risks, implement corrective actions, and optimize the customer journey.
• Build and maintain multi-threaded relationships within customer accounts to deepen engagement, increase retention, and support expansion opportunities.
• Contribute to and promote best practices across the team and broader CS organization.
• Mentor junior team members by sharing expertise, insights, and proven techniques for managing a successful book of business.
• Collaborate with Sales, Product, Support, and Implementation teams to ensure a seamless and consistent customer experience.

Must-Haves

* Bachelor's degree in Business, Communications, or a related field.

• 4+ years of Customer Success or Account Management experience in a B2B SaaS environment.
• Proven track record of successfully managing a full book of business, including ownership of renewals and expansion motions.
• Strong ability to handle escalations with a calm, solution-oriented approach.
• Demonstrated ability to multi-thread into customer accounts by effectively engaging stakeholders across various departments and levels.
• Experience generating CSQLs and working closely with Sales to drive revenue.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency with customer success and CRM platforms (e.g., ChurnZero, Salesforce).
• Analytical mindset with a strong focus on customer outcomes and KPIs.

Preferred Qualifications

* Experience in SaaS, Human Resources, or Construction Management industries.

• Familiarity with customer journey mapping and health scoring frameworks.
• Ability to lead by example and influence across departments.

Perks and Benefits

* Competitive salary

• 401(k) with Company match
• Medical/Dental/Vision, STD/LTD, Life Insurance
• Flexible PTO and Company-paid holidays
• Remote Work

Why Join arenaflex?

At arenaflex, we're committed to creating an inclusive environment for all employees. We celebrate diversity and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We offer a comprehensive benefits package, flexible work arrangements, and opportunities for growth and development.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for the job now! Apply for this job Apply for this job