Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic Customer-Focused Environment at arenaflex
Are you a highly motivated and customer-centric individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex as an Experienced Bilingual Spanish Call Center Customer Service Representative.
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality and recognize that every associate brings unique perspectives and ideas to the table. We're a company that appreciates innovation and encourages our associates to think outside the box.
The Role
As an Experienced Bilingual Spanish Call Center Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences to our clients. You'll be the initial point of contact for inquiries from potential and existing clients, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Your primary responsibilities will include:
- Acting as the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests, status changes, complaints, and grievances
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you'll need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
What We Offer
As an Experienced Bilingual Spanish Call Center Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- $17.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
Work Environment and Culture
At arenaflex, we're committed to creating a positive, employee-friendly culture that values individuality and encourages innovation. Our work environment is dynamic and supportive, with a focus on delivering exceptional customer experiences. We're a company that appreciates new ideas and perspectives, and we're always looking for ways to improve and grow.
Compensation and Benefits
The pay for this role is $17.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a highly motivated and customer-centric individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job