Experienced Customer Service Representative – BMV Operations and Customer Support

Join arenaflex, one of the largest and most respected employers in the state, and embark on a fulfilling career that offers a range of opportunities across 60+ agencies. At arenaflex, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About arenaflex and the Bureau of Motor Vehicles (BMV)

arenaflex is a dynamic and innovative organization that has been recognized as one of Indiana's 2023 Top Workplaces by its employees. The BMV, a vital part of arenaflex, has a mission to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Role Overview

As a Customer Service Representative 2 at the BMV, you will be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this role, you will evaluate customers' knowledge and ability to adhere to traffic laws in a calm and patient manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers.

A Day in the Life

The essential functions of this role are as follows:

• Administer skills tests and evaluate driving skills
• Assist customers with vehicle/watercraft titles and registration needs
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
• Attend training classes and/or take certification tests as required
• Maintain privacy of customer and all related records
• Substitute for Customer Service Representatives as needed

What You'll Need for Success

To be considered for this role, you must meet the following requirements:

• High school diploma or equivalent
• Must be 21 years of age or older
• Must possess a valid driver's license for at least the preceding 12-month period
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
• Customer service experience
• Ability to relate tactfully, but decisively, to all types of people and situations that may require a calm disposition, alertness, quick reflexes, and patience
• Must be familiar with the operations of all types of motor vehicles
• Working knowledge of Indiana driving laws
• Top-notch communication skills
• A high level of critical thinking and the ability to troubleshoot
• Ability to process cash and card transactions
• Able to perform essential functions with or without reasonable accommodation

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with arenaflex

arenaflex offers a comprehensive benefit package for full-time employees, which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the arenaflex State Personnel Department at .

Expected Salary and Location

The expected salary for this role is $31,668 per year, and the location is Crawfordsville, IN.

Apply Now

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of Hoosiers, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a dynamic team that is dedicated to providing exceptional service and support to our customers. Apply now and take the first step towards a fulfilling career with arenaflex! Apply for this job