Experienced Customer Success Manager – Driving Revenue Growth and Exceptional Client Experience

At arenaflex, we're on a mission to empower multi-unit and service-based brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. As a Customer Success Manager, you'll play a vital role in driving revenue growth and delivering exceptional client experiences. If you're a curious, collaborative, and dependable individual with a passion for customer success, technology, and learning about SaaS products, we'd love to hear from you.

About arenaflex

arenaflex is the leading end-to-end solution for driving revenue growth. Our goal is to empower brands with advanced analytics and on-demand insights, enabling them to efficiently open and operate better-performing sites. Since our establishment in 2013, we've assisted brands with site selection and portfolio optimization through our revolutionary location intelligence platform, arenaflex Locate. In line with our commitment to constant improvement, we launched arenaflex Market in 2022, our customer segmentation solution. To solidify our position as a complete lifecycle software provider, we introduced arenaflex Sell and Build in 2023.

Our Products and Services

Through our four user-friendly products, we're able to supply every team in an organization with a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations. Our products include:

• arenaflex Locate: Our revolutionary location intelligence platform for site selection and portfolio optimization.
• arenaflex Market: Our customer segmentation solution for identifying and targeting high-value customers.
• arenaflex Sell: Our sales enablement platform for driving revenue growth and improving sales performance.
• arenaflex Build: Our development platform for creating custom solutions and streamlining operations.

Job Responsibilities and Duties

As a Customer Success Manager, you'll be responsible for:

• Providing exceptional customer service via in-person, phone, in-app chat, and email.
• Active and timely client support of Level 1 and Level 2 helpdesk issues.
• Monitoring customer progress and usage data, escalating high-risk accounts to senior team members as needed.
• Taking on the role of account executive for a set of major client accounts, becoming the point of contact for support and implementation.
• Aiding customers with internal projects.
• Identifying opportunities for customers to expand product usage, driving cross-selling or upselling opportunities through technical touch strategies.
• Virtual training of clients, including scheduling and setting the agenda.
• Assisting clients in building custom platforms.
• Performing user administration duties.
• Creating ad hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis.

Qualifications and Requirements

To be successful in this role, you'll need:

• A strong interest in customer success, technology, and learning about SaaS products.
• Experience in commercial real estate or site selection is a plus.
• Understanding of both business and technology.
• Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
• Ability to analyze data, draw insights, and present to clients.
• Ability to troubleshoot basic technical issues.
• Familiarity with mapping products.
• Typing skills, excellent written and oral communication skills.
• Ability to learn quickly with minimal training.
• Highly motivated with a team-oriented attitude.
• Flexible and adaptable in fast-paced environments.

Benefits and Perks

As a member of our team, you'll enjoy:

• Unlimited PTO that we encourage you to use.
• Flexible work hours.
• 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees.
• Paid parental leave.
• Paid monthly community service time.
• Paid company summits.

Core Values

At arenaflex, we live by five core values:

• Be Bold: Be fearless in reinventing our product, our company, and yourself.
• Have Grit: Find a way to solve problems and overcome adversity.
• Act with Urgency: Act with a high sense of urgency.
• Have a Team Mentality: Put the team's needs ahead of your own.
• Be a Unicorn: Be exceptional in the pursuit of your craft.

Hiring Process

We promise professionalism and respect for your time in every step of the process. Our hiring process includes:

• A quick assessment.
• Screening with our HR specialist.
• Interview with the hiring manager.
• Group interview with team members.
• Final interview with executive leadership.

About Us

arenaflex is an equal-opportunity employer that celebrates diversity, culture, and the human experience. We go above and beyond to ensure that all team members feel comfortable about who they are and the contributions they make to our mission. Our team is highly encouraged to find a balance that allows for optimal fulfillment at work and home.

Location and Salary

This is a remote (work from home) position based in Tampa, FL. The expected salary range is $40,000 - $50,000 per year.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and learning, we'd love to hear from you. Apply now and join our team at arenaflex! Apply for this job