Experienced Bilingual Spanish Call Center Customer Service Representative – Thrive in a Dynamic and Supportive Environment at arenaflex
Are you a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join the arenaflex team as a Bilingual Spanish Call Center Customer Service Representative!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the driving force behind our success, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality, creativity, and innovation, and we're passionate about empowering our associates to thrive and grow in their careers.
Job Summary
As a Bilingual Spanish Call Center Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences to our clients and their beneficiaries. You'll be the initial point of contact for inquiries, providing clear, complete, and accurate information based on a full understanding of program requirements. You'll also be responsible for accurately documenting enrollment requests, status changes, complaints, and grievances, and for maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Responsibilities
* Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
Preferred Qualifications
* Previous experience in a call center environment, preferably in a customer service role
- Bilingual Spanish language proficiency
- Knowledge of the NJ Family Care program and related policies
- Experience with web-based computer systems and data entry
What We Offer
* Competitive hourly rate of $17.00 per hour
- Paid training program with equipment provided
- Full-time schedule (40 hours per week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
* arenaflex is committed to creating a positive, employee-friendly culture that values individuality, creativity, and innovation
- Our dynamic and supportive work environment is designed to empower our associates to thrive and grow in their careers
- We're passionate about delivering exceptional customer experiences and making a real impact in the lives of our clients and their beneficiaries
How to Apply
If you're a motivated and customer-focused individual looking to make a real impact in a dynamic and supportive environment, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Request
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.
Vaccination Policy
arenaflex requires that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now!
Don't miss this opportunity to join the arenaflex team and make a real impact in a dynamic and supportive environment. Apply now and take the first step towards a rewarding and challenging career! Apply for this job