Experienced Full Stack Customer Experience Consultant – Remote

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as a Senior Customer Experience Consultant. In this role, you will play a critical part in shaping the customer experience strategy for our Optum at Home population, driving business growth, and improving health outcomes for millions of people worldwide.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make the health system work better for everyone, and we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Senior Customer Experience Consultant at arenaflex, you will be responsible for leading the development and implementation of customer experience strategies that drive business growth, improve health outcomes, and enhance the overall customer experience for our Optum at Home population. You will work closely with cross-functional teams, including clinical, care navigation, product, and stars market leadership teams, to achieve customer experience improvement goals and ensure that our customers receive the highest level of care and service.

Key Responsibilities

* Assist the Customer Experience Lead in strategy and execution of customer experience improvement initiatives for Optum at Home population

• Coordinate, facilitate, and integrate OAH level strategy at market level
• Use data to tailor market-specific strategy and communicate market level needs to coordinate, facilitate, and integrate market level strategy with the overall OAH strategy
• Lead the coordination and completion of CE projects with cross-functional teams across clinical, care navigation, product, and stars market leadership teams to achieve CE improvement goals
• Provide expertise to the market on CE measures and tools that support collection of and communication about CE to the Optum at Home markets
• Work with analytic team to receive data/insight in a timely fashion, follow up with requests to assure timelines, QA data and or reports received, address discrepancies, and work collaboratively for resolution
• Develop and disseminate information/slides for each OAH market for CAHPS/HOS and other key meetings
• Participate in various teams, committees, and meetings at any level required to maintain business necessity
• Maintain CE program documents, reports, and meeting minutes and follows all internal privacy and confidentiality policies and procedures

Essential Qualifications

* 5+ years of experience with CAHPS/HOS and quality measures

• 5+ years of experience leading or working in a health plan or Medicare healthcare provider
• Experience utilizing healthcare data
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Experience using Microsoft Office applications, including creating and presenting PowerPoint decks to internal and external clients
• Excellent attention to detail and advanced critical thinking skills for complex problem solving

Preferred Qualifications

* Project management experience

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and presentation skills
• Ability to work in a fast-paced, dynamic environment
• Strong project management skills
• Ability to collaborate with cross-functional teams
• Experience with healthcare data and quality measures
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development

• Collaborative and dynamic work environment
• Access to training and development programs
• Opportunities for advancement and career progression
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* Remote work opportunities

• Flexible work arrangements
• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

Compensation, Perks, and Benefits

* Salary range: $89,800 to $176,700 annually based on full-time employment

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job