Experienced Network Specialist 1 – Customer Service Center, Full-Time, Days at arenaflex

At arenaflex, we are a leading healthcare organization dedicated to delivering world-class care to our diverse communities. With a rich history of over 100 years, we have evolved into one of the world's top medical providers, offering a wide range of services from routine patient visits to lifesaving procedures. As a nationally and internationally recognized academic medical system, we take pride in our role as the primary teaching hospital for the University of Miami Miller School of Medicine. Our employees are the backbone of our organization, and we are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. We believe that the best people come together to deliver arenaflex's mission, and we are seeking an experienced Network Specialist 1 to join our Customer Service Center team.

Job Summary:

The Network Specialist 1 is a critical role responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of arenaflex's enterprise computing environment. This role represents a source of accountability for the continual service improvement program, ensuring that our computing environment is stable, secure, and efficient. The successful candidate will be responsible for providing technical expertise related to Windows computing environment, application software deployment, and policy-based security management.

Key Responsibilities:

* Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of complex computing environment, including hands-on operations of hardware, software, and applications for arenaflex, including all remote sites.

• Logs and tracks requests for assistance related to arenaflex supported systems; gathers and logs appropriate demographic data related to each request.
• Receives and processes all IT requests from all arenaflex end-user departments.
• Provides documentation, inventory, and asset management, audits, issue tracking within the work order management system, change management, security, and back-ups as outlined by management.
• Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made and actions taken until final resolution.
• Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and security of the arenaflex computing environment.
• Communicates application problems and issues to key stakeholders, including management, development, and engineering teams, and end-users.
• Maintains, customizes, and enhances any software used by Customer Services to provide service.
• Participates in quality improvement activities to ensure continuous improvement of services provided.
• Provides guidance and/or instruction to end-users.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
• Performs all other related job duties as assigned.

Essential Qualifications:

* Generally requires 1 to 3 years of related experience.

• High school diploma is required.
• Active license or certification is required as needed, based on the job or specialty.

Preferred Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or related field.

• Relevant certifications, such as CompTIA A+, Cisco CCNA, or Microsoft MCSA.
• Experience with Windows computing environment, application software deployment, and policy-based security management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies:

* Strong technical skills in Windows computing environment, application software deployment, and policy-based security management.

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship programs.
• Formal training programs, such as CompTIA A+ and Cisco CCNA.
• Online training and certification programs.
• Opportunities for advancement and career growth.
• A collaborative and supportive work environment.

Work Environment and Company Culture:

arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on delivering world-class care to our diverse communities. We offer a range of benefits, including:

• Competitive salary and benefits package.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary range: $60,000 - $80,000 per year.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement savings plan, including 401(k) matching.
• Paid time off and holidays, including vacation, sick leave, and holidays.
• Opportunities for professional development and growth.

Conclusion:

If you are a motivated and experienced Network Specialist looking for a challenging and rewarding role, we encourage you to apply for this position. At arenaflex, we are committed to delivering world-class care to our diverse communities, and we believe that the best people come together to make it happen. Join our team and be part of a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction.

How to Apply:

To apply for this position, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job