Experienced Customer Service - Member Outreach Specialist

Join arenaflex, a leading healthcare organization dedicated to building healthier communities, as a Customer Service - Member Outreach Specialist. In this role, you will play a vital part in activating and engaging members in various programs and campaigns to promote their health and wellbeing. As a key member of the arenaflex team, you will utilize exceptional customer service skills and motivational interviewing to motivate members to participate in the various programs and services offered by arenaflex and key stakeholders in the community.

About arenaflex

arenaflex is a dynamic and innovative healthcare organization that is committed to providing high-quality healthcare services to its members. With a strong focus on community outreach and engagement, arenaflex is dedicated to building healthier communities through its various programs and services. As a Customer Service - Member Outreach Specialist, you will be part of a team that is passionate about making a positive impact on the lives of arenaflex members.

Job Summary/Purpose

As a Customer Service - Member Outreach Specialist, you will be responsible for performing outbound calls to activate and engage members in various programs and campaigns. This includes initial outreach, follow-up, and documentation of information obtained from the member. You will utilize exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by arenaflex and key stakeholders in the community.

Key Responsibilities

* Perform outbound calls to activate and engage members in various programs and campaigns

• Utilize exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by arenaflex and key stakeholders in the community
• Document information obtained from members in a timely and accurate manner
• Follow up with members to ensure they are engaged and participating in the various programs and services offered by arenaflex and key stakeholders in the community
• Collaborate with other departments to ensure seamless communication and coordination
• Stay up-to-date on arenaflex policies, procedures, and programs to provide accurate information to members

Essential Qualifications

* High school diploma or equivalent required

• Associate's or college degree preferred
• Two (2) years of related work experience in healthcare, customer service, telemarketing, account management, and/or sales required
• One (1) year experience in a call center required
• One (1) year experience equivalent to an arenaflex Customer Service Rep II role or in a lead/senior role required
• Experience with computers (including knowledge of Microsoft Word, Outlook, and Excel) required
• Experience working with Medicare, Medicaid, or Special Needs populations preferred
• Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred

Preferred Qualifications

* Bachelor's degree in a related field

• Three (3) years of related work experience in healthcare, customer service, telemarketing, account management, and/or sales
• Experience working with electronic health records (EHRs)
• Experience with data analysis and reporting
• Certification in customer service or a related field

Skills and Competencies

* Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

• Communication: Excellent communication and phone etiquette skills. Able to interact with colleagues, providers, members, customers, and external organizations to successfully engage and motivate
• Customer Service: Knowledge of principles and processes for providing an exceptional Customer Experience. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Computer Literacy: Proficient computer skills in department applications
• Time Management: Ability to organize, plan, and prioritize work to complete within required time frames and to follow-up on pending issues
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information
• Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm

Physical Demands

* Rarely (1 - 10% of the time) + CLIMB - STAIRS + LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs + LIFT (Knee to chest: 24"-54") 0 – 20 Lbs + LIFT (Waist to Eye: up to 54") 0 - 20 Lbs + CARRY 1-handed, 0 - 20 pounds + BEND FORWARD at waist + KNEEL (on knees) + STAND + WALK – LEVEL SURFACE + ROTATE TRUNK Standing + REACH - Upward + PUSH (0 - 20 pounds force) + PULL (0 - 20 pounds force) + SIT + CARRY 2-handed, 0 - 20 pounds + ROTATE TRUNK Sitting + REACH - Forward + MANUAL DEXTERITY Hands/wrists + FINGER DEXTERITY + PINCH Fingers

Work Environment and Company Culture

* arenaflex is a dynamic and innovative healthcare organization that is committed to providing high-quality healthcare services to its members

• arenaflex has a strong focus on community outreach and engagement, and is dedicated to building healthier communities through its various programs and services
• arenaflex has a collaborative and supportive work environment, with a team of professionals who are passionate about making a positive impact on the lives of arenaflex members
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Compensation, Perks, and Benefits

* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

• arenaflex also offers a comprehensive training program, including on-the-job training and ongoing education and development opportunities
• arenaflex has a flexible work environment, with the option to work remotely or in a traditional office setting

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program, including on-the-job training and ongoing education and development opportunities

• arenaflex has a collaborative and supportive work environment, with a team of professionals who are passionate about making a positive impact on the lives of arenaflex members
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off
• arenaflex has a flexible work environment, with the option to work remotely or in a traditional office setting

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact on the lives of arenaflex members, we encourage you to apply for this exciting opportunity. As a Customer Service - Member Outreach Specialist, you will play a vital part in activating and engaging members in various programs and campaigns to promote their health and wellbeing. Join arenaflex today and be part of a team that is dedicated to building healthier communities! Apply for this job