Experienced Customer Service Representative – Healthcare Industry Expertise

At arenaflex, we're dedicated to delivering exceptional healthcare solutions that transform lives. As a leading healthcare organization, we're passionate about providing our communities with "Better Products, Better Services, Better Lives." We're a dynamic, growing, family-owned company with locations in Michigan, Indiana, and Florida, and we're excited to welcome talented individuals to our team.

Join Our Mission

As an Experienced Customer Service Representative at arenaflex, you'll play a vital role in delivering outstanding customer experiences to our patients and referral sources. You'll be part of a collaborative team that's committed to excellence, innovation, and making a positive impact on people's lives.

Key Responsibilities:

* Answer incoming phone calls from patients, responding to their inquiries and resolving their concerns in a timely and professional manner

• Accurately enter new patient information into our company computer system, including name, address, diagnosis, physician, product needs, and insurance
• Obtain written orders from physicians, verify insurance, and generate orders
• Ensure patients and referral sources are kept up to date on order status
• Daily processing of purchase order exception reports
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction

Essential Qualifications:

* High School Diploma or Equivalent

• 3 years of experience in a medical setting, preferably in an administrative role
• Call center experience preferred
• Excellent interpersonal and customer service skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls
• Experience working with computers and data entry
• DME experience preferred

Preferred Qualifications:

* Bachelor's degree in a related field (e.g., healthcare administration, business, or communications)

• Experience working in a healthcare setting with a focus on customer service
• Knowledge of medical terminology and coding systems (e.g., ICD-10, CPT)
• Familiarity with electronic health records (EHRs) and practice management systems (PMS)

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite (Docs, Sheets, Gmail)
• Experience with customer relationship management (CRM) software and data entry systems
• Strong attention to detail and accuracy in data entry and record-keeping

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and advancement within the company

• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture:

* arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion

• We offer a dynamic and supportive work environment with a focus on teamwork, innovation, and continuous learning
• Our headquarters is located in Center Line, MI, with a hybrid schedule that includes minimum 3 days in office
• We offer a comprehensive benefits package, including health, dental, vision, and life insurance, paid holidays, paid vacation, and 401(k) retirement savings

Compensation, Perks, and Benefits:

* Competitive wages and benefits package

• Health, dental, vision, and life insurance
• Paid holidays and floating holiday
• Paid vacation
• 401(k) retirement savings
• Paid training and professional development opportunities
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional healthcare experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic organization that's transforming lives through better products, better services, and better lives. Apply for this job