Experienced Customer Success Associate - Remote

Join arenaflex, a rapidly growing startup revolutionizing the restaurant industry with cutting-edge technology, as a Customer Success Associate. As a key member of our team, you will play a vital role in introducing and growing arenaflex's innovative solutions in a fast-paced, dynamic environment. If you're a motivated, entrepreneurial spirit with a passion for problem-solving and building strong relationships, we want to hear from you!

About arenaflex

arenaflex is a Restaurant Commerce Platform (RCP) that empowers large- and mid-sized restaurants, breweries, bars, hotels, and other venues to run lean, profitable operations while delivering exceptional guest experiences. Our platform integrates with popular point-of-sale (POS) systems, enabling patrons to order and pay through a server, directly from their mobile phones, or blend the two experiences on one tab. With easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS), operators can access new revenue streams via dine-in, take-out, and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, arenaflex processes over $250M transactions per year, with operations across 35 U.S. states and growing.

Responsibilities

As a Customer Success Associate, you will be responsible for:

• Serving as the primary contact for arenaflex restaurants and venues
• Establishing, growing, and managing relationships with new and existing customers
• Acting as an advocate for arenaflex in each relationship to drive adoption, retention, and participation in new features and products
• Coordinating each phase of a successful and timely rollout of product launch
• Supporting and providing technical troubleshooting to arenaflex operators where and when needed
• Functioning as a product expert and technical communications resource for clients via support
• Supporting the arenaflex technical team, customers, and end-users as needed
• Contributing to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Skills and Requirements

To succeed in this role, you will need:

• Problem-solving skills and the ability to work efficiently under pressure
• A desire and aptitude for learning deep technical aspects of the arenaflex product (background in customer success for SaaS a huge plus)
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• A curious and comfortable working in an unstructured and entrepreneurial environment
• A quick learner with a go-getter attitude
• A Bachelor's degree preferred OR 4+ years of relevant experience
• 2+ years of relevant experience in the restaurant, hospitality, or service industry preferred
• The ability and willingness to travel to various local restaurants, bars, and other venues

Benefits & Perks

As a valued member of our team, you will enjoy:

• Unlimited vacation policy
• Medical/dental/vision insurance
• The opportunity to join the ground floor of a rapidly growing startup with endless potential

About You

We're looking for a problem-solver, people person, and relationship builder who is coachable, interested in personal development, and wants to dive into the world of hospitality tech. If you're enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments), we want to hear from you!

Work Environment & Culture

arenaflex is a creative, hard-working, and fun environment that values innovation, collaboration, and continuous learning. Our team is passionate about delivering exceptional guest experiences and empowering our partners to succeed. We're committed to providing a work environment that is inclusive, diverse, and respectful, where everyone feels valued and supported.

Equal Employment Opportunity

arenaflex is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

How to Apply

If you're a motivated, entrepreneurial spirit with a passion for problem-solving and building strong relationships, we want to hear from you! Apply now to join arenaflex as a Customer Success Associate and be part of a rapidly growing startup that's revolutionizing the restaurant industry. Apply for this job