Experienced Customer Order Management Analyst 2 – Supply Chain Optimization and Logistics Coordination
At arenaflex, we are committed to delivering exceptional customer experiences through our cutting-edge supply chain management solutions. As a leading innovator in the industry, we are seeking an experienced Customer Order Management Analyst 2 to join our team in San Antonio, TX. This is a unique opportunity to leverage your expertise in supply chain optimization and logistics coordination to drive business growth and customer satisfaction.
About arenaflex
arenaflex is a global leader in the medical devices manufacturing industry, dedicated to providing innovative solutions that improve patient outcomes. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and a team of passionate professionals who share a common goal: to make a difference in people's lives.
Job Summary
As a Customer Order Management Analyst 2, you will play a critical role in ensuring the efficient and timely flow of orders across our supply chain network. You will be responsible for coordinating touchless end-to-end order flow, movement of shipments from the Distribution Center to internal and external customers, and facilitating communication between regional business teams and supply planning teams. Your expertise in supply chain optimization and logistics coordination will enable you to identify opportunities for improvement and implement best-in-class service levels.
Key Responsibilities
* Oversee execution service level compliance and coordinate resource allocation to increase touchless end-to-end order flow and timely movement of shipments from the Distribution Center to internal and external customers.
- Lead communication between regional business teams and supply planning teams to ensure timely resolution of order issues and visibility to order status.
- Independently set priorities, meet deadlines, and manage multiple tasks, providing practical knowledge during team meetings to increase team performance outcomes and serving as a knowledge source for peers.
- Liaise with varying functional unit teams on the status of orders, including shipping dates and reasons for delays, and provide information to regions regarding order status, product availability, product information, and regulatory issues.
- Act as the main point of contact for QTC order management processes for arenaflex affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels.
- Utilize Excel to monitor, analyze, report, and determine the root cause of order errors, developing and implementing standard operating procedures that impact order management, end-to-end fulfillment outcomes, and the internal customer experience.
- Provide status updates on all issues/requests to leadership and proactively escalate to leadership when deadlines will not be met.
- Continuously look for operational efficiency opportunities, lead, and engage in continuous improvement initiatives.
Essential Qualifications
* Bachelor's degree in supply chain or a related field, or a high school diploma plus 5 years of experience in a related field.
- Minimum of 2 years' experience with ERP system(s).
- Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).
- Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
Preferred Qualifications
* Certificate programs in International Logistics and Transportation, Export Operations, and global trade compliance certification.
- Advanced Microsoft Excel skills.
- Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
Competencies
* Team player with impactful verbal and written communication skills.
- Ability to influence without authority.
- Strong analytical skills and attention to detail.
- Strong customer focus and a track record of implementing best-in-class service levels.
- Ability to build strong relationships with relevant stakeholders.
- Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
- Versatile learner with the ability to function in a changing environment.
- Action-oriented and results-driven, independently seeking continuous improvement opportunities.
- Must be self-motivated and can be productive with little or no direct supervision.
Work Environment and Company Culture
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our team members enjoy a collaborative and dynamic work culture that fosters growth, innovation, and creativity. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Compensation and Perks
arenaflex offers a competitive salary and benefits package, including:
- Competitive hourly rate
- Comprehensive benefits package
- 401(k) matching
- Paid time off
- Professional development opportunities
How to Apply
If you are a motivated and experienced professional with a passion for supply chain optimization and logistics coordination, we encourage you to apply for this exciting opportunity. Please submit your updated resume in Word format to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. Apply for this job