Experienced Customer Support Specialist I - 30 hours - Hybrid Role at arenaflex

Join arenaflex, a leading financial institution, as we continue to revolutionize the way we serve our customers. We are seeking an experienced Customer Support Specialist I to join our team in Lynn, MA. This hybrid role requires onsite training and some onsite work, with the opportunity to work remotely in the future.

About arenaflex

arenaflex is a forward-thinking financial institution that prides itself on supporting its employees by offering tremendous opportunities for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. Our values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Job Description

As a Customer Support Specialist I at arenaflex, you will serve as the first line of response for our customers, providing exceptional support and resolving issues in a timely and professional manner. This role requires a strong knowledge base of arenaflex's products, services, policies, and procedures, as well as excellent communication and problem-solving skills.

Responsibilities

* Serve as the bank's first line of response on inbound customer telephone calls regarding all types of existing accounts and services

• Maintain a detailed knowledge base of arenaflex's basic products, services, policies, procedures, maintenance, and regulatory requirements
• Actively listen to determine the full extent of the customer's needs while appropriately applying different approaches to affect the desired outcome
• Ensure effective customer communication by utilizing superior verbal and written skills
• Handle basic customer complaints and problems with minimal assistance, recognizing personal limitations in an acceptable time frame and initiating requests for assistance to appropriate personnel as needed
• Responsible for achieving entry-level sales and service standards as set forth by senior management

Requirements

* Obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)

• Associate's Degree or related knowledge/skills base gained through experience preferred
• Customer Service background preferred
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must

Skills/Knowledge

* Excellent written communication skills

• Excellent verbal and listening skills, including good grammar, tone of voice, and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance required
• Bilingual a plus

Working Conditions

* Must be flexible and adaptable about work schedules, which may include evenings and weekends

• Must have the ability to use a headset and sit for long periods of time
• Must be able to work in a fast-paced, high-volume work environment
• Moderate to high noise level

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with the skills and knowledge they need to succeed in their careers. As a Customer Support Specialist I, you will have access to comprehensive training programs, including:

• On-the-job training and coaching
• Ongoing education and development opportunities
• Mentorship programs to support your career growth

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on the following values:

• Customer focus
• Teamwork and collaboration
• Innovation and creativity
• Integrity and ethics
• Continuous learning and growth

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive salary
• Comprehensive benefits program, including medical, dental, vision, life, and disability insurance
• Retirement plan
• Vacation and tuition reimbursement
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, equitable, and respectful of all individuals. If you are excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! Our Recruitment team is waiting to chat with YOU. Apply for this job