Experienced Customer Support Associate I – Retirement Savings Platform

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as an Experienced Customer Support Associate I, where you'll play a critical role in helping our customers maximize their retirement savings platform.

About arenaflex

arenaflex is on a mission to revolutionize the retirement industry by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. As a high-growth tech company, we're backed by top investors and are committed to changing the status quo. Our team is passionate about solving one of the biggest unsolved problems in America: saving for retirement.

The Role

As a Customer Support Associate at arenaflex, you'll be the frontline face of our company, demonstrating your passion for helping customers achieve their financial goals. You'll work cross-functionally with internal and external partners to solve customer issues, manage a steady volume of inbound customer inquiries, and provide best-in-class customer service. You'll also have the opportunity to grow into other roles within the organization, including account manager or enablement manager.

Key Responsibilities:

* Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations, and chat and SMS in the near future

• Work cross-functionally with internal and external partners to solve customer issues
• Service a geographically diverse customer base
• Provide best-in-class customer service
• Work in a fast-paced, evolving startup environment
• Manage caseload and follow up with customers as required
• Help other areas of the organization when needed
• Manage performance to company-set standards and adhere to a workforce management schedule

What You Bring to the Role:

* 1+ years of experience in a customer-facing role, such as customer support or account management/call center experience (preferred but not required), or commensurate college experience

• Passion for serving customers
• Strong organizational skills, with the ability to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
• Ability to communicate with confidence, professionalism, and empathy over the phone and through email
• Remain composed in high-stress situations and convey empathy for our customers
• Meticulous attention to detail, with a focus on accuracy and quality

Where You'll Work:

* Our office in Lindon, Utah

• Hybrid, in-office 4 days per week
• Monday-Friday shifts, with no weekends or evenings

Career Growth Opportunities:

* The Customer Support Associate role at arenaflex is an excellent entry point for someone looking to start or change their career.

• We don't require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn.
• Through ongoing training and upskilling, employees have the opportunity to progress through four steps of the CSS role, with increasing responsibility, a better understanding of 401(k) and our product, and a pay increase.
• After working your way up through the CS Career Ladder, Customer Support Associates may be considered for more advanced roles, such as account manager or enablement manager.

Why You'll Love Working at arenaflex:

* Mission: Highly collaborative startup dedicated to supporting employee engagement and growth. It's an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

• Culture: Our operating principles define how we come together as a team to do our work. They reflect arenaflex's unique view on what's important and what's right.
• Compensation: At arenaflex, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $17-$20 per hour.

Benefits:

* A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups, including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites

Awards and Accolades:

* Certified as a Great Place To Work (2023-2025)

• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America's Best Startup Employers by Forbes (2020-2022, 2024)
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for the Experienced Customer Support Associate I role at arenaflex. Please submit your application through our website or by clicking the "Apply for the job now!" button below. Apply for this job