Experienced Customer Service Consultant - Remote (Richmond) at arenaflex

Join arenaflex, the nation's largest retailer of used cars, as we continue to disrupt the auto industry with our honest, transparent, and high-integrity approach to car buying and selling. As a Customer Service Consultant at arenaflex, you will be the vital link between a customer's at-home and in-store experience, providing a simple and seamless process that meets their unique needs.

About arenaflex

arenaflex has revolutionized the way cars are bought and sold by delivering an iconic customer experience that sets us apart from the competition. With over 200 locations nationwide and a team of more than 25,000 associates, we are committed to helping every associate grow their career and achieve their best, both at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

Job Summary

As a Customer Service Consultant at arenaflex, you will be responsible for connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase. You will use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs and provide support every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. This is a high-energy sales environment where you will work as a team to meet goals and have the opportunity to earn a performance-based sales incentive in addition to your hourly rate.

Key Responsibilities

* Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

• Use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Qualifications and Requirements

* Sales and customer service experience, in an area such as retail, is preferred

• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Hybrid role with requirement for working on site one day per week
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced sales environment
• Strong problem-solving and analytical skills
• Ability to learn and master new technologies
• Strong computer skills
• Ability to work independently and as part of a team
• High level of self-motivation and accountability

Career Growth Opportunities and Learning Benefits

* Opportunity to earn a performance-based sales incentive in addition to your hourly rate

• Comprehensive training program to help you succeed in your role
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment

• We offer a comprehensive benefits package, including paid sick, vacation, and holiday time
• We are a FORTUNE 100 Best Companies to Work For and are recognized for our commitment to training and diversity
• Our team of more than 25,000 associates is dedicated to delivering an iconic customer experience and helping every associate grow their career and achieve their best

Compensation, Perks, and Benefits

* Hourly rate: $18.00 - $26.70

• Paid sick, vacation, and holiday time
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off for bereavement, jury duty, and other personal reasons
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Consultant position at arenaflex. Please visit our website to learn more about the position and to submit your application. Apply for this job