Experienced Customer Service/Sales Representative – Supplemental Benefits Specialist at arenaflex
Join arenaflex, a leading provider of supplemental benefits, as we seek an experienced and results-driven Customer Service/Sales Representative to join our team. As a key member of our sales team, you will play a vital role in helping families protect their loved ones beyond what their employer covers. If you are a motivated and ambitious individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and innovative company that specializes in providing supplemental benefits to individuals and families. Our mission is to empower people to take control of their health and well-being by offering a range of benefits that complement their existing coverage. With a strong focus on customer satisfaction and a commitment to excellence, we strive to make a positive impact on the lives of our clients.
Job Description
As a Customer Service/Sales Representative at arenaflex, you will be responsible for meeting with clients who have signed up to receive supplemental benefits. Your role will involve consulting with the family, explaining the options available, and helping them select the best plan to fit their family's needs. To succeed in this position, you must be a great communicator, ambitious, motivated, and organized. You should think like an entrepreneur and be committed to being a team player.
Key Responsibilities:
* Reach out to individuals who have requested more information on the benefits we offer
- Schedule Zoom meetings with these members
- Customize new benefit plans and adjust existing plans to fit the current needs of each client
- Establish and maintain relationships with existing and new clients
- Perform benefit reviews for existing clients, as well as help with any necessary claims or adjustments
- Provide attentive customer service and any necessary administrative support in response to members' needs
- Respond to and resolve client questions and concerns regarding their benefits
- Ensure that all documentation is accurate and complete, and perform any necessary updates on schedule
Benefits:
* Medical (BlueCross BlueShield)
- Dental, Vision, and Hearing insurance
- Company stock options offered
- Retirement benefits from renewal income
- Comprehensive paid training program
- Monthly performance-based bonuses
- Weekly pay with a competitive commission structure, on average, $58,000 to $65,000 annually in the first year
- Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting)
Essential Qualifications:
* 2+ years of experience in customer service or sales
- Proven track record of success in meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Microsoft Office and Google Suite
- Ability to learn and adapt to new systems and processes
Preferred Qualifications:
* Experience in the insurance or benefits industry
- Familiarity with supplemental benefits and their applications
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Certification in customer service or sales (e.g. Certified Customer Service Representative (CCSR), Certified Sales Professional (CSP))
Skills and Competencies:
* Strong communication and interpersonal skills
- Ability to build rapport with clients and colleagues
- Strong organizational and time management skills
- Ability to learn and adapt to new systems and processes
- Proficiency in Microsoft Office and Google Suite
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong customer service skills, with a focus on delivering exceptional service to clients
Career Growth Opportunities and Learning Benefits:
* Comprehensive paid training program
- Opportunities for professional development and growth within the company
- Collaborative and supportive work environment
- Flexible work schedule with the ability to work from home
- Competitive compensation and benefits package
Work Environment and Company Culture:
* arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction.
- Our work environment is fast-paced and challenging, with a focus on delivering exceptional results.
- We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
- Our company culture is built on a foundation of respect, empathy, and open communication.
Compensation and Benefits:
* Weekly pay with a competitive commission structure, on average, $58,000 to $65,000 annually in the first year
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Flexible work schedule with the ability to work from home
How to Apply:
If you are a motivated and ambitious individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you!
Apply Now:
To apply for this position, please click on the link below: Apply for this job We are an equal opportunities employer and welcome applications from diverse candidates. Apply for this job