Experienced Full Stack Customer Success Partner III - Healthcare Vertical

At arenaflex, we're on a mission to revolutionize the way businesses approach customer success. As a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands, we're looking for a seasoned professional to join our Account Management Team as a Customer Success Partner III - Healthcare Vertical. If you're passionate about delivering exceptional customer experiences, driving revenue growth, and navigating complex sales environments, we want to hear from you.

About arenaflex

arenaflex is a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We're proud to be an equal opportunity employer, committed to fostering a global inclusive workforce devoted to the diverse voices that make up our talent and products.

Job Summary

As a Customer Success Partner III - Healthcare Vertical, you'll be responsible for growing revenue in our most strategic accounts through sales of arenaflex products and solutions within a small number of named accounts on our Healthcare Vertical. You'll develop and maintain strategic account plans, define resource deployment strategies, and drive the penetration of arenaflex solutions through the enterprise within your assigned accounts. Your expertise will be essential in ensuring service levels are maintained, and you'll work closely with clients, operations management, and technology teams to achieve this goal.

Key Responsibilities

* Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history.

• Track revenue trends and upsell opportunities, and analyze competitive threats to meet or exceed quarterly and annual revenue objectives within a defined list of named accounts.
• Identify additional products or solutions arenaflex can provide to customers.
• Identify required cross-functional resources needed to maximize revenue opportunities and penetrate market with arenaflex products and solutions.
• Clearly demonstrate understanding of arenaflex pricing, administrative procedures, and organization to effectively articulate arenaflex benefits in a manner meaningful to customers.
• Maintain a current understanding of arenaflex competitor offerings (i.e., price, product, service, or solution) to effectively sell the advantages of arenaflex over competitors.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage all action/project plans for assigned client base.
• Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.
• Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
• Constantly seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross-functional resources.
• Partner with internal account team to review program performance.

Administrative Responsibilities

* Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.

• Manage contract renewals and proposal responses to RFPs.
• Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to customers.
• Manage monitoring and reporting programs for customers.
• Host cadence client calls to nurture and grow account relationship.
• Perform other duties as assigned.

Requirements

* Bachelor's Degree or equivalent (MBA optional but preferred)

• 7+ years' proven experience and track record in sales account management, managing complex solutions and products for strategic National and/or Global accounts with C-level relationship experience.
• Work experience in professional account management and sales environment is desirable.
• Proficiency with MS Office applications including Word, PowerPoint, and Excel. Along with Salesforce use and familiarity in helping track client information helpful.
• Strong oral and written communication, and interpersonal skills.
• Outstanding multi-tasking and time-management abilities.
• Excellent organizational, analytical, problem analysis, and problem-solving skills.
• This position requires travel, which includes overnight travel with as much as 20% travel requirements.
• Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity.
• Ability to navigate large organizations and build strong internal partnerships.

Preferred Qualifications

* Minimum 3 years of virtual work experience.

• Located in Eastern or Central time zones.
• Ability to work 40-50 hour work week with additional hours as customers, situations, and project require.

Why arenaflex is Your Next Big Career Move

arenaflex is going through a technology transformation! We're looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional Benefits

* Ability to work remotely with occasional business travel.

• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

Salary Range

The salary range for this position is approximately $85-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment

arenaflex is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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