Experienced Full Stack Technical Customer Support Specialist – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the field sales industry with our cutting-edge, fully integrated field sales management platform. As a Technical Customer Support Specialist, you'll be at the forefront of delivering exceptional customer experiences, resolving complex technical issues, and collaborating with our talented team to drive innovation. If you're a problem-solver with a passion for technology and a knack for building strong relationships, we want to hear from you!

About arenaflex

arenaflex is the leader in field sales, operating as the only fully integrated field sales management platform. Our continuously evolving, enterprise-ready solutions are transforming the way sales teams operate in the field. With a strong presence in Lehi, Utah, and a new location near Austin, Texas, we're growing rapidly and establishing ourselves as the leading solution for field sales teams and organizations.

Our Culture

At arenaflex, we put our employees first. Along with competitive pay and benefits, we offer our team the perks you'd expect from a high-growth SaaS company. We believe in fostering a culture of collaboration, innovation, and fun, where everyone feels valued and empowered to make a difference. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

Key Responsibilities

As a Technical Customer Support Specialist, you'll be responsible for:

• Providing top-notch technical support to our clients via phone, email, and chat, resolving complex software issues and reporting bugs
• Collaborating with other departments to create the best customer experience possible
• Troubleshooting technical issues and providing creative solutions to our clients
• Developing and maintaining in-depth knowledge of our platform and its features
• Communicating effectively with clients, both technical and non-technical, to understand their needs and provide tailored solutions
• Working independently and as part of a team to drive innovation and improvement

Essential Qualifications

To be a good fit for this role, you should:

• Possess a natural curiosity about how things work and how to make them better
• Be equal parts humble and confident, with a perfect balance of these traits
• Have grit like a honey badger – tenacious and relentless in finding solutions
• Technical proficiency with iOS, Android, and web applications
• Experience in technical support or a help desk environment (even better if it's in SaaS!)
• Excellent communication skills – it's the biggest part of this job, so we really mean it
• An eye for detail and a strong team spirit – you'll work independently but will always have your team's back
• A natural sense of empathy and patience to help users of all technical levels resolve their issues
• Fun to be around – because we believe work should have a little bit of fun, too

Preferred Qualifications

To receive Bonus Points (but not required), you should:

• Have previous experience in the door-to-door sales industry (you'll have insider knowledge of our clients)
• Prior experience in customer-facing roles like call centers, help desks, or tech support
• Creative problem-solving skills and a knack for thinking outside the box
• An interest in continuous learning – a Product Specialist who is fast, effective, and proactively solves problems before they appear will really thrive here

Benefits

At arenaflex, we offer a comprehensive benefits package, including:

• 10 paid holidays
• 20 days of PTO
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches at HQ
• Corporate passes
• Women's group

Work Environment

Our offices are designed to foster collaboration, innovation, and fun. You'll have access to state-of-the-art equipment, a fully stocked break room, and a team of talented individuals who are passionate about delivering exceptional customer experiences.

Compensation

We offer competitive salaries and benefits packages to our employees. The expected salary for this role is [insert salary range].

How to Apply

If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Join Our Team

At arenaflex, we're passionate about delivering exceptional customer experiences and driving innovation in the field sales industry. If you're a motivated and talented individual who shares our vision, we want to hear from you! Apply now to join our team and be a part of something amazing. Apply for this job