Experienced Technical Customer Support Specialist – Field Sales Management Platform

At arenaflex, we're on a mission to revolutionize the way sales teams operate in the field. As a leader in field sales management, we're constantly evolving and innovating to provide our clients with the best possible solutions. We're now looking for a talented Technical Customer Support Specialist to join our team and help us achieve our goals.

About arenaflex

arenaflex is the go-to platform for field sales teams and organizations. Our continuously evolving, enterprise-ready solutions are transforming the way sales teams operate in the field. With a strong presence in Lehi, Utah, and a new location near Austin, Texas, we're growing rapidly and establishing ourselves as the leading solution for field sales teams.

Our Culture

At arenaflex, we put our employees first. We believe in creating a work environment that's fun, collaborative, and rewarding. Along with competitive pay and benefits, we offer our team the perks you'd expect from a high-growth SaaS company. Our employees are the backbone of our success, and we're committed to providing them with the resources and support they need to thrive.

The Role

As a Technical Customer Support Specialist, you'll be the go-to problem solver for our clients. You'll be responsible for resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, working closely with our clients to understand their needs and provide them with the support they need to succeed.

Key Responsibilities

* Resolve phone, email, and chat support tickets in a timely and efficient manner

• Report bugs and collaborate with our development team to resolve issues
• Work closely with our clients to understand their needs and provide them with the support they need to succeed
• Collaborate with other departments to create the best customer experience possible
• Provide technical support and training to our clients
• Stay up-to-date with the latest industry trends and developments

Essential Qualifications

* Technical proficiency with iOS, Android, and web applications

• Experience in technical support or a help desk environment (SaaS experience a plus)
• Strong problem-solving skills and the ability to troubleshoot complex software issues
• Excellent communication skills – you'll be working with clients of all technical levels
• An eye for detail and a strong team spirit – you'll be working independently but will always have your team's back
• A natural sense of empathy and patience to help users resolve their issues
• Fun to be around – because we believe work should have a little bit of fun, too

Preferred Qualifications

* Previous experience in the door-to-door sales industry (you'll have insider knowledge of our clients)

• Prior experience in customer-facing roles like call centers, help desks, or tech support
• Creative problem-solving skills and a knack for thinking outside the box
• An interest in continuous learning – a Product Specialist who is fast, effective, and proactively solves problems before they appear will really thrive here

Benefits

* 10 paid holidays

• 20 days of PTO
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches at HQ
• Corporate passes
• Women's group

Work Environment

* Hybrid/In Office in Lehi, Utah or Cedar Park/Round Rock, Texas

• Eligible for REMOTE work; however, candidates must reside in one of the following states: Utah, Texas, Tennessee, Florida, North Carolina, or Alaska

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

How to Apply

If you're a motivated and talented individual who is passionate about providing exceptional customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications.

Salary

The salary for this position is competitive and based on experience. We're committed to providing our employees with a fair and equitable compensation package.

Join Our Team

At arenaflex, we're not just looking for a Technical Customer Support Specialist – we're looking for a team member who is passionate about providing exceptional customer support and is committed to helping us achieve our mission. If you're a motivated and talented individual who is looking for a challenging and rewarding role, we want to hear from you! Apply for this job