Experienced Healthcare Customer Service Representative – Patient Engagement and Support

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our network of healthcare professionals. As a leading national dermatology practice, we're committed to fostering a culture of compassion, innovation, and teamwork. We're now seeking an experienced Healthcare Customer Service Representative to join our team in Boca Raton, FL. If you're passionate about providing top-notch patient support and have a knack for problem-solving, we'd love to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's revolutionizing the way healthcare is delivered. With a strong focus on patient-centered care, we're constantly seeking innovative ways to improve the patient experience. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional care and support to our patients. As a Healthcare Customer Service Representative, you'll play a vital role in helping us achieve this mission.

Key Responsibilities

As a Healthcare Customer Service Representative, you'll be responsible for:

• Answering 40-50 inbound calls per day, providing timely and effective support to patients and their families
• Taking payments and updating demographics to ensure accurate and up-to-date patient information
• Providing claim status and explaining copays/deductibles to patients, ensuring they understand their financial responsibilities
• Utilizing problem-solving skills to resolve patient concerns and issues in a timely and professional manner
• Maintaining accurate records and documentation, using Microsoft Excel and other software applications as needed
• Collaborating with other team members to ensure seamless patient care and support

Qualifications

To succeed in this role, you'll need:

• Healthcare experience, preferably in a customer service or patient support capacity
• Excellent written communication skills, with the ability to interpret and explain EOBs (Explanation of Benefits)
• Polite phone etiquette and a strong customer service orientation
• Problem-solving skills, with the ability to think critically and resolve complex issues
• Proficiency in Microsoft Excel and other software applications, including Microsoft Office Suite
• Self-management skills, with the ability to work independently and prioritize tasks effectively
• Keen attention to detail, with a focus on accuracy and precision
• Ability to simultaneously use multiple programs and software applications

Additional Information

* Job Type: Full-time, Monday through Friday, 9am – 5:30pm

• Location: Boca Raton, FL
• Experience: Customer Service experience within the healthcare industry is required
• Education: High school diploma or equivalent is required

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package, including medical, dental, and vision benefits
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Recognition and rewards for outstanding performance and contributions
• Flexible work arrangements, including remote work options
• Access to ongoing training and education, to help you stay up-to-date with the latest industry trends and best practices

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you're passionate about delivering exceptional patient care and support, and have a knack for problem-solving, we'd love to hear from you! Apply now to join our team as a Healthcare Customer Service Representative in Boca Raton, FL. Apply for this job