Experienced Customer Service Representative – Foodservice Distribution Support

At arenaflex, we're on a mission to revolutionize the way foodservice distributors connect with their customers. As a leading provider of food and service solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and motivated Customer Service Representative to join our team in Buckhead, GA – Minnesota. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is the global leader in foodservice distribution, with over 71,000 colleagues and a fleet of over 13,000 vehicles. We operate approximately 333 distribution facilities worldwide and serve more than 700,000 customer locations. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the foodservice industry.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in supporting our sales consultants and customers. Your primary responsibility will be to provide direct support to our customers, resolving their queries and concerns in a timely and accurate manner. You'll work closely with our sales team to ensure seamless communication and exceptional customer experiences.

Responsibilities

* Proactively communicate with customers to exceed their expectations and build strong relationships

• Handle escalated non-management issues in a professional and courteous manner
• Respond promptly and accurately to all internal and external customer correspondence, with thorough documentation
• Receive and analyze customer requests via phone, email, or chat, providing information or routing requests to the proper person
• Demonstrate ownership of customer requests, ensuring follow-through, documentation, and complete resolution
• Assist with returns and replacements as needed
• Analyze transactions, correct records, and adjust errors
• Provide accurate information on pricing and availability of in-stock items
• Resolve customer questions related to orders, placing orders where opportunities arise
• Maintain a minimum average of 90% in customer service and sales area quality assurance reviews
• Stay up-to-date with product knowledge by attending vendor meetings, training, and participating in provided education
• Manage time effectively, meet personal goals, and work collaboratively with other team members
• Identify areas for department, training, and process improvements, and communicate them to management
• Participate in training support for CSRI as needed
• Report system or product inaccuracies in a timely manner

Qualifications

* High School Diploma or equivalent

• 1 year of prior outside foodservice sales coordination or customer support experience
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and other software applications
• Ability to work effectively in a team environment

Skills and Competencies

* Excellent customer service skills, with a focus on building strong relationships and resolving customer concerns

• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Effective communication and interpersonal skills, with the ability to work with diverse groups and individuals
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy, with the ability to maintain high standards of quality

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Vendor meetings and training sessions
• Provided education and training programs
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Work Environment and Company Culture

Our Buckhead, GA – Minnesota location offers a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction. We're proud to be an Equal Opportunity and Affirmative Action employer, and we welcome applications from diverse candidates.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $0.00 - $0.00 (dependent on experience and qualifications)
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action employer, and we welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job