Experienced Associate Customer Support Technician – Web & Cloud Application Support
At arenaflex, we're on a mission to transform the insurance industry with innovative software and services that make us indispensable to our customers. We're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver exceptional results. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Job Description
We're searching for an Experienced Associate Customer Support Technician to join our outstanding US Ratings Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from arenaflex. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Key Responsibilities:
* Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
What You'll Bring to the Table:
* 1+ years of customer service experience
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria
Nice to Have:
* Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
- Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc.
- A passion for problem-solving and providing a high level of customer care
- Confidence in interacting and learning about various technology applications, software, network infrastructure
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
Why Join arenaflex?
* A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
- We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
- A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
+ Medical, Dental, and Vision Coverage + Holiday and Vacation Time + Health & Wellness Days + A Bonus Day for Your Birthday
Security and Diversity:
* Our candidates’ personal information and online safety are top of mind for us. At arenaflex, we proactively protect your personal information and only communicate with candidates via a secure @arenaflex.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
- arenaflex is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At arenaflex, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a team that's transforming the insurance industry and making a real difference in people's lives.
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