Experienced Customer Service Specialist – Healthcare Industry

At arenaflex, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we empower our customers to advance healthcare. Our success starts with our teammates, and we are looking for empathetic, thoughtful, and compassionate individuals to meet the needs of our patients.

About arenaflex

arenaflex is a leading healthcare services company that provides home respiratory services and select medical equipment to help patients sleep better, breathe better, heal faster, and thrive longer. We are committed to improving the quality of life for our patients at home, and we are seeking talented individuals to join our team.

Job Summary

We are seeking an experienced Customer Service Specialist to join our team in Springfield, IL. This role is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. As a Customer Service Specialist, you will be the face of arenaflex, providing high-quality service to our patients, caregivers, and referrals.

Essential Duties and Responsibilities

* Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources

• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
• Resolve patient/referral complaints and escalations with urgency by identifying problem, troubleshooting of equipment, and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
• Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Perform other duties as required

Minimum Required Qualifications

* High School Diploma or GED required

• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in remote environment preferred

Skills, Knowledge, and Abilities

* Assess problems & identify solutions

• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability

Computer Skills

* Basic skills in using a Windows-based computer

Language Skills

* English (reading, writing, verbal)

Mathematical Skills

* Basic level mathematical proficiency

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Work Environment

Work is performed in an office setting with exposure to moderate noise.

Travel

Occasional travel as required.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our teammates' growth and development. As a Customer Service Specialist, you will have opportunities to advance your career and develop new skills. We offer a comprehensive training program, ongoing coaching, and opportunities for professional growth and development.

Work Environment and Company Culture Highlights at arenaflex

* Collaborative and supportive team environment

• Opportunities for professional growth and development
• Comprehensive training program
• Ongoing coaching and feedback
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Expected Salary

The expected salary for this position is competitive and based on experience.

Location

This position is located in Springfield, IL.

Apply Now

Apply for the Customer Service Specialist position now and take the first step towards a rewarding career with arenaflex. Apply for this job