Experienced Full Stack Customer Service Representative – Workforce Management and Remote Operations

At arenaflex, we're committed to delivering exceptional customer experiences and innovative workforce management solutions to our clients. As a trusted partner in the industry, we're seeking a highly skilled and dedicated Full Stack Customer Service Representative to join our team. This is an exciting opportunity to work from home, providing crucial support to individuals, families, and small group employees in accessing essential healthcare services.

About arenaflex

arenaflex is a leading provider of workforce management services, with a proven track record of delivering strategic solutions to large and small businesses across various industries. With over 30 years of experience, we've built a reputation on partnering with our clients and candidates to achieve desired results. Our recruiting professionals have extensive experience matching the right candidate with the right client for the right position. We're proud to offer the best opportunities to the most talented candidates in a multitude of industries.

Our Company Culture

arenaflex is a privately owned business with corporate headquarters in Irving, Texas. With over 2,000 employees working in 40+ states and some international locations, we're able to support all United States locations and provide a diverse range of opportunities for growth and development. We're committed to creating a supportive and dynamic work environment that fosters collaboration, innovation, and excellence.

Job Overview

As a Full Stack Customer Service Representative, you'll play a critical role in providing top-notch service to Maryland consumers. Your responsibilities will include:

• Assisting with eligibility and enrollment for Medicaid and Qualified Health Plans through the State's Exchange
• Utilizing the State's eligibility and enrollment portal, CRM software, and other systems to deliver exceptional service
• Providing crucial information and support to individuals, families, small group employees, and brokers
• Collaborating with internal teams to resolve complex issues and improve customer satisfaction

What We Offer

* Competitive pay: $16.63 per hour

• Comprehensive 3-week training program from 9:30 am to 6:00 pm EST
• Flexible availability between 8:00 am and 6:00 pm EST
• Opportunities for growth and development in a dynamic and supportive work environment
• BYOD (Bring Your Own Device) policy: Must have your own computer
• Excellent communication skills in English or Spanish
• Strong problem-solving abilities and a customer-centric mindset
• Ability to navigate and utilize various online systems effectively

Why Join Us?

* Make a positive impact by helping people access essential healthcare services

• Enjoy the flexibility of working from home
• Receive comprehensive training to equip you for success
• Competitive pay with opportunities for growth
• Collaborate with a supportive and dynamic team to achieve exceptional results

Requirements

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience in a call center or remote setting
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong technical skills, including proficiency in CRM software and online systems
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet productivity standards
• Strong technical skills, including proficiency in CRM software and online systems
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills, with a focus on empathy and understanding

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Comprehensive training programs to equip you for success
• Opportunities for advancement and career growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that fosters collaboration, innovation, and excellence. We're committed to creating a workplace that's inclusive, diverse, and respectful of all employees. Our company culture is built on the following values:

• Customer focus: We're committed to delivering exceptional customer experiences and meeting the needs of our clients.
• Innovation: We're always looking for new and better ways to solve problems and improve our services.
• Collaboration: We believe in working together as a team to achieve exceptional results.
• Excellence: We're committed to excellence in everything we do, from our products and services to our customer interactions.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive pay: $16.63 per hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for growth and development in a dynamic and supportive work environment

How to Apply

If you're passionate about providing exceptional customer service and want to be part of a supportive and dynamic team, we'd love to hear from you! Apply now to start your journey with arenaflex and make a difference in the lives of Maryland residents.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and respectful of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Verify Identity and Eligibility to Work

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire. Apply for this job