Experienced Full Stack Customer Support Specialist – Payroll and HR Systems

At arenaflex, we're revolutionizing the way businesses manage their workforce by providing a comprehensive platform that streamlines HR, IT, and Finance operations. As a Customer Support Specialist on our Payroll team, you'll play a vital role in ensuring our customers get the most out of our cutting-edge solutions. If you're passionate about delivering exceptional support and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a San Francisco-based company that has raised $1.2B from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We've been named one of America's best startup employers by Forbes and are committed to building a diverse and inclusive workforce. Our mission is to empower businesses to thrive by providing a seamless and automated experience for their employees.

Our Support Team

We're building a world-class Support team that's dedicated to helping customers realize the full potential of arenaflex. Our team members are passionate about delivering exceptional support and are committed to getting our customers back on track when challenges arise. We're a dynamic and fast-paced team that's always looking for ways to improve our processes and enhance our products.

What You'll Do

As a Customer Support Specialist on our Payroll team, you'll be responsible for supporting our customers and resolving issues related to our products. Your day-to-day tasks will include:

• Providing exceptional support to our customers via phone, chat, email, and video conferencing
• Taking charge of customer issues from start to finish in a dynamic and fast-paced environment
• Leveraging your platform and industry expertise to de-escalate and resolve issues
• Becoming a product expert and serving as a go-to resource for both customers and coworkers
• Identifying areas of improvement and working directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features
• Working well under time constraints and meeting schedules to ensure client needs are met

What You'll Need

To succeed in this role, you'll need:

• Proficient written and verbal communication skills in English
• 2+ years of experience processing payroll (US or non-US) or operating in a technical support role at a payroll provider
• Ability to work 9am-5:30pm PST
• 3+ years of work experience in a customer/client-facing role
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Additional Information

arenaflex is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. We highly value having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of an arenaflex office), we consider working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location:

• $21 - 23 per hour (US Tier 2)
• $20 - 22 per hour (US Tier 3)

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that's perfect for professionals who are passionate about delivering exceptional support. As a member of our team, you'll have the opportunity to:

• Work with a cutting-edge platform that's revolutionizing the way businesses manage their workforce
• Collaborate with a talented team of professionals who are dedicated to delivering exceptional support
• Develop your skills and expertise through ongoing training and development opportunities
• Enjoy a competitive salary + benefits + equity package
• Be part of a company that's committed to building a diverse and inclusive workforce

How to Apply

If you're passionate about delivering exceptional support and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job