Experienced Premium Audit Customer Service Representative - Remote

Join arenaflex, a leading insurance company with a proud history dating back to 1822, as an Experienced Premium Audit Customer Service Representative - Remote. At arenaflex, we pride ourselves on providing exceptional customer service, innovative solutions, and a commitment to excellence in all aspects of our business. Our team is passionate about delivering outstanding results, and we're looking for talented individuals to join our dynamic and ambitious work environment.

About arenaflex

arenaflex is a specialty and standard commercial lines insurance company that provides a wide range of insurance products through our admitted and surplus lines insurance companies. With a financial strength rating of "A" (Excellent) by AM Best, we're recognized as one of the industry leaders in claims and risk engineering services. Our company culture is built on a foundation of employee-first focus, diversity, equity, and inclusion, earning us several workplace and wellness awards, including the October 2023 Great Place to Work Award.

Job Description

As an Experienced Premium Audit Customer Service Representative - Remote, you will play a critical role in managing and coordinating all communication activities related to S&S premium audits. This position involves handling phone and email inquiries, providing clear and accurate information to clients, and supporting the audit team in delivering high-quality service. You will be responsible for:

Key Responsibilities:

*

Client Communication:

+ Serve as the primary point of contact for clients regarding premium audit inquiries and issues. + Respond to phone calls and emails promptly, providing accurate and detailed information. + Explain audit processes, findings, and recommendations to clients in a clear and understandable manner. + Complete Non-Compliant Audit communications to the insured/business partners to gather premium audit documentation.

Coordination and Support:

+ Coordinate communication between clients and the premium audit team to ensure smooth and efficient audit processes. + Assist auditors in gathering necessary information and documentation from clients. + Schedule and confirm audit appointments, ensuring all parties are informed and prepared.

Documentation and Reporting:

+ Maintain accurate records of all communications and interactions with clients. + Prepare and distribute audit reports, summaries, and other relevant documents to clients and internal stakeholders. + Track and report on communication metrics, identifying areas for improvement.

Process Improvement:

+ Identify opportunities to enhance communication processes and client interactions. + Develop and implement best practices for managing premium audit communications. + Collaborate with the audit team to streamline workflows and improve overall service delivery.

Compliance and Quality Assurance:

+ Ensure all communications comply with company policies, industry regulations, and audit standards. + Review and verify the accuracy of information provided to and received by clients. + Address and resolve any client concerns or complaints in a timely and professional manner.

What You Will Bring to arenaflex:

* 3-5 years of relevant experience with an equivalent to High school diploma; Associate's or Bachelor's degree in Business, Accounting, or a related field is preferred.

• Proficiency in using computer systems and software applications, including Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in work.
• Bilingual English/Spanish is a plus.

Key Competencies:

* Analytical Skills: Ability to review and interpret complex data and audit reports. Strong problem-solving skills to identify discrepancies and resolve issues.

• Attention to Detail: High level of accuracy in reviewing audit reports and maintaining records. Thoroughness in following audit procedures and guidelines.
• Communication: Excellent verbal and written communication skills. Ability to clearly explain audit findings and requirements to policyholders, agents, and auditors.
• Teamwork: Engages and aligns with others for the benefit of the team and company.
• Customer Focus: Provides quality/timely service to internal and external customers.
• Additionally, the successful candidate will be highly motivated with a positive outlook, possess a service mentality, and have the ability to multi-task in a fast-paced environment.

What arenaflex Will Bring to You:

* Competitive compensation package

• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental, and financial wellbeing
• A core arenaflex tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications, and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun, and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At arenaflex, you will BELONG
• We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

Salary and Benefits:

The annualized base pay for this position, located in the specified area, ranges from a minimum of $26,900.00 to a maximum of $50,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job