Enterprise Principal Customer Success Manager – Drive Strategic Partnerships and Customer Growth at arenaflex

At arenaflex, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a leading provider of innovative technology and robust data platforms, we empower our customers to assess risk, ensure safety, and maintain compliance. With over 100,000 customers across various industries, including DoorDash, Coinbase, Lyft, Instacart, and Airtable, we're committed to building trusted workplaces and communities. As a key member of our customer success team, the Enterprise Principal Customer Success Manager will play a pivotal role in driving product adoption, growth, value, and partnership with our Enterprise customers. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to join our dynamic team and contribute to arenaflex's mission.

About the Role

As an Enterprise Principal Customer Success Manager, you will be responsible for establishing deep relationships with our Enterprise customers, navigating complex challenges, and escalating issues as needed. You will work closely with cross-functional teams, including Account Management, Engineering, Product, Sales, Support, and Executives, to ensure customer success and drive positive business outcomes.

Key Responsibilities

* Establish a deep level of customer trust to solidify existing strategic partnerships

• Provide thought leadership and strategic planning for account expansion
• Navigate challenges and escalate issues as needed
• Collaborate with Account Management for account health and growth/expansion opportunities
• Build strong relationships with customers at various levels
• Drive account management cadence and collaborate with internal teams for customer success
• Develop a deep understanding of arenaflex products and processes and how they map to customer's programs to drive positive business outcomes
• Collaborate with internal stakeholders to complete customer goals and provide visibility and/or escalations

What You Bring

* 5+ years of customer success/account management/sales experience

• Strong customer focus, with a passion for delivering exceptional customer experiences
• Skilled at navigating organizations to maintain and expand relationships at all levels
• Strong written and verbal communication skills, capable of simplifying complex topics
• Bias toward action and ability to extend influence to drive action without direct authority
• Experience in a B2B software technology company, with HR tech industry experience a plus
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
• Willingness to travel domestically up to 20% as needed for customer-facing or internal team meetings

What You'll Get

* A fast-paced and collaborative environment

• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At arenaflex, we believe in the power of a hybrid work environment, which strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks include lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Compensation and Benefits

The on-target earnings range for this role is $143,000 to $168,000 in Denver, CO. We use geographic cost of labor as an input to develop ranges for our roles, and each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.

Equal Employment Opportunities at arenaflex

arenaflex is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. We believe in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job Apply for this job