Experienced Behavioral Health Customer Service Advocate – arenaflex Health Services – Remote Opportunity

Are you passionate about making a meaningful difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can utilize your skills and experience to improve the lives of others? If so, we invite you to join arenaflex Health Services as a Behavioral Health Customer Service Advocate. This is an exciting opportunity to work in a remote setting, providing exceptional service to members and providers seeking services for mental health and/or substance use disorders.

About arenaflex Health Services

arenaflex Health Services, a division of arenaflex Group, is a leading provider of pharmacy, care, and benefit solutions that aim to improve health and increase vitality. We are committed to relentlessly innovating to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our team is dedicated to driving growth and improving lives, and we are seeking like-minded individuals to join us on this mission.

Job Summary

As a Behavioral Health Customer Service Advocate, you will play a critical role in supporting members and providers seeking services for mental health and/or substance use disorders. You will be responsible for taking back-to-back phone calls, triaging and conducting intake for risk of harm and substance use concerns, communicating eligibility, assisting with scheduling appointments and providing referrals, quoting benefits, and advising on authorization requirements. You will also utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call.

Key Responsibilities

- Take back-to-back phone calls from members and providers (calls last about 8-10 minutes) - Triage and conduct intake for risk of harm and substance use concerns - Communicate eligibility, assist with scheduling appointments and providing referrals, quote benefits, and advise on authorization requirements - Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call - Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support - Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once)

Requirements

- Bachelor's degree in psychology, social work, or a related field, or bachelor's degree in another field plus 2+ years of behavioral health experience - Customer service experience - Strong time management and multitasking abilities - Proficiency with typing and PC usage - Must remain at your workstation while handling calls from a phone queue

Training Schedule

Our training schedule is designed to ensure that you have the necessary skills and knowledge to excel in this role. You will attend a comprehensive training program, Monday-Friday, 8:30 AM-5:00 PM CST.

Work Schedule

Once you have completed your training, you will work a permanent 8-hour shift between the hours of 7am-7pm CST. This schedule will be determined based on business need.

Remote Work Requirements

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

We offer a competitive hourly rate of $19-$29 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you will enjoy a comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

Career Growth Opportunities and Learning Benefits

At arenaflex Health Services, we are committed to helping you grow and develop your skills and knowledge. We offer a range of training and development programs, including on-the-job training, mentorship, and tuition reimbursement. You will have the opportunity to work with a talented and dedicated team, and to contribute to the success of our organization.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and programs to support your physical and mental well-being.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex Health Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, and we are proud to be an employer of choice for people from all backgrounds.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified Applicants with Criminal Histories

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply for this job