Experienced Bilingual English and Spanish Customer Service Advocate – National Remote Opportunity at arenaflex

Imagine being part of a team that simplifies the healthcare experience, creates healthier communities, and removes barriers to quality care. As an Experienced Bilingual English and Spanish Customer Service Advocate at arenaflex, you'll have the opportunity to make a meaningful impact on the lives of millions of people. With a strong focus on customer service, you'll be the bridge between our customers and the healthcare system, providing answers, guidance, and support to those who need it most.

About arenaflex

arenaflex is a leading healthcare company that's dedicated to helping people live healthier lives and making the healthcare system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our mission is to mitigate our impact on the environment, enable and deliver equitable care, and address health disparities to improve health outcomes.

The Role

As an Experienced Bilingual English and Spanish Customer Service Advocate, you'll be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner. You'll be the face of arenaflex, representing our company values and commitment to customer satisfaction. Your role will involve:

• Responding to and resolving customer service inquiries and issues on the first call, identifying the topic and type of assistance the customer needs
• Helping guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Initiating proactive outreach to members as needed, welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring and enrolling them to internal specialists and programs based on their needs and eligibility
• Contacting care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assisting customers in navigating myuhc.com and other arenaflex websites, encouraging and reassuring them to become self-sufficient

Requirements

To be successful in this role, you'll need:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• Bilingual fluency in English and Spanish
• Ability to work any of our full-time shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST (Central Standard Time) from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

While not required, we're looking for candidates with:

• Healthcare / Insurance environment experience (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change experience (working with vulnerable populations)
• Sales or account management experience

Telecommuting Requirements

As a remote worker, you'll need to:

• Keep all company-sensitive documents secure (if applicable)
• Establish a dedicated work area that is separated from other living areas and provides information privacy
• Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. As a remote worker, you'll have access to:

• 18 weeks of paid training
• Ongoing training and development opportunities
• Career growth opportunities and learning benefits
• A supportive and inclusive work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that's dedicated to making a difference in the lives of our customers. Our company culture is built on the values of:

• Customer-centricity
• Innovation
• Collaboration
• Diversity and inclusion
• Sustainability

How to Apply

If you're passionate about customer service, healthcare, and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job