Experienced Technical Customer Support Specialist – Delivering Exceptional Service at arenaflex

At arenaflex, we're committed to empowering our customers with innovative solutions that drive success across various industries. As a leading provider of Building Intelligence Solutions, we're dedicated to delivering unrivaled insights, robust technology, and comprehensive expertise that fuel our customers' success during every phase of the building lifecycle. We're seeking an experienced Technical Customer Support Specialist to join our team in Greenville, SC, and play a vital role in ensuring exceptional service standards, efficient responses to customer inquiries, and maintaining high customer satisfaction.

About arenaflex

arenaflex is a global industrial technology innovator with a startup spirit, accelerating transformation across a broad range of applications, including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We're a diverse team of 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven arenaflex Business System (FBS) to accelerate our positive impact.

Job Responsibilities

As a Technical Customer Support Specialist at arenaflex, you'll be the direct link between our company and our existing and potential customers. Your primary responsibilities will include:

• Providing support to customers via phone, email, chat, and online help channels
• Answering basic, general questions about products and orders
• Assisting with billing and invoice issues, such as payments, refunds, order replacements, and cancellations
• Providing general how-to guidance and user information with company software products
• Troubleshooting errors or issues with company software products, including identifying issues, researching answers, and elevating to the next level of support for resolution when required
• Logging customer contacts into a ticketing system for handling, tracking, and follow-up of customer issues and needs
• Responding to customers in a timely and efficient manner within designated service level agreements
• Assisting in identifying areas of improvement for client and user training of supported software and programs
• Helping improve system performance by identifying problems and recommending changes
• Maintaining good interpersonal and customer service skills
• Working in a multi-task environment with limited supervision
• Working rotating shifts

Qualifications

To succeed in this role, you'll need:

• Previous call center/customer support center experience preferred
• Good written and oral communication skills
• Critical-thinking and conflict resolution skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in Microsoft Office products, including Word, Excel, and SharePoint
• Ability to learn and provide support to software at a rapid pace
• Experience with Salesforce and other software applicable to day-to-day tasks

Enabling Competencies

As a Technical Customer Support Specialist at arenaflex, you'll need to possess the following enabling competencies:

• Customer Obsessed: Understand customer needs and proactively communicate with excellent verbal and written communication delivering solutions
• Relationship Management: Ability and willingness to develop and utilize a range of productive relationships both inside and outside the team to further organization objectives
• Critical Thinking: Understand problems and ask the right questions to distill/simplify complex scenarios
• Innovation: Generate effective new approaches and solutions to enhance the customer experience and solve practical problems
• Adaptability: Effectively prioritize and proactively respond to customer needs
• Process Improvement: Experience collecting, analyzing, and summarizing data for internal and external customers, driving continuous improvement through analytics
• Drive for Results: Self-motivated to exceed objectives as defined on time
• Growth Mindset: Understand the importance of persistence and determination to overcome obstacles, and adapt learning styles

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in growth and learning. As a Technical Customer Support Specialist, you'll have opportunities to:

• Develop your skills and expertise in software support and customer service
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in training and development programs to enhance your knowledge and skills
• Contribute to process improvements and implement new solutions to enhance customer experience
• Work with a dynamic and inclusive team that values diversity and promotes a culture of innovation and growth

Work Environment and Company Culture

arenaflex is a global company with a diverse team of 17,000 strong. We're committed to creating a dynamic, inclusive culture that values diversity, promotes innovation, and encourages growth and learning. Our work environment is collaborative, fast-paced, and challenging, with opportunities to work on exciting projects and contribute to business growth.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $35,700.00 - $66,300.00
• Bonus or equity opportunities
• Excellent benefits package, including medical, dental, vision, life, and LTD insurance, HSA, and a 401(k) retirement plan
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. If you require a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [insert contact information]. Apply for this job