Level 1 Help Desk Technician
About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment. Job Summary: As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. Key Responsibilities:
- Respond to client inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve hardware, software, and network issues for clients.
- Escalate complex issues to Level 2 or Level 3 support as needed.
- Document all client interactions and troubleshooting steps in the ticketing system.
- Assist with the setup and configuration of new hardware and software.
- Provide basic training and guidance to clients on IT-related topics.
- Monitor and maintain client systems to ensure optimal performance and security.
- Collaborate with team members to share knowledge and improve processes.
Qualifications:
- High school diploma or equivalent;
Associates degree in IT or related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common software applications and networking concepts.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, AWS) are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Flexible work environment with remote work options.
- Supportive and collaborative team culture.
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