Customer Support Associate (12am - 8am EST shift)

Company Overview: Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you. Role Overview: Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction. This is a remote, work-from-home position from anywhere in the United States. At this time, we are only looking for candidates who are able to work late-night shifts (midnight to 8 AM EST). Detailed Responsibilities:

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems with a positive attitude
• Escalate issues and trends that require broader attention
• Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Candidate Requirements:

• Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• Strong organizational skills and the ability to multitask
• Proficiency in CRM software and ticketing systems such as Zendesk
• Team-first mentality and a professional attitude
• Flexible schedule, allowing for night work (midnight to 8 AM EST) and potential weekend shifts
• You exhibit patience when handling tough situations
• You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach

Preferred Experience:

• Experience in a customer support role or call center environment
• Experience at a startup or in a similarly intense environment
• Familiarity with for-hire transportation industry and gig economy

What Do We Offer?

• Competitive compensation $20-$22/hr + equity + performance-based bonus
• Competitive benefits package
• Being part of a great team to better the lives of gig workers
• Work from home

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