Experienced Data Entry Supervisor – Claims Management and Operations

At arenaflex, we're committed to delivering innovative risk management solutions that empower our clients to thrive in an ever-changing landscape. As a seasoned Data Entry Supervisor, you'll play a pivotal role in driving our success by overseeing the daily production of two critical teams: the Intake Data Entry Team and the Intake Liability team. If you're a results-driven leader with a passion for process improvement and exceptional communication skills, we want to hear from you.

About arenaflex

arenaflex is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, we've built a reputation for delivering cutting-edge solutions that meet the evolving needs of our clients. With a strong, supportive culture and a commitment to career advancement opportunities, we're a stable and growing company that values our employees as our greatest asset.

Key Responsibilities

As a Data Entry Supervisor at arenaflex, you'll be responsible for:

• Directing a designated group of employees in their day-to-day operations, ensuring seamless workflow and high-quality service delivery
• Managing daily service levels, quality of service, and attendance, with a focus on identifying trends and implementing process improvements
• Providing coaching and guidance to individual associates, helping them overcome complex issues and achieve their full potential
• Identifying process gaps and making recommendations to enhance efficiency and productivity
• Preparing and delivering weekly reports and end-of-month scorecards to stakeholders, ensuring transparency and accountability
• Collaborating with cross-functional teams to drive business growth and improve customer satisfaction
• Performing daily, weekly, and monthly reviews of various reports, invoices, logs, and expenses to ensure accuracy and compliance
• Additional duties as required, including writing yearly reviews for associates and working Service Now tickets in a timely manner

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of a high school diploma or equivalent, with 2+ years of college preferred
• 2+ years of customer service experience in a leadership role, preferably in a call center environment
• Experience in a management or supervisory role, with a proven track record of driving results and improving processes
• Solid Microsoft skills, including proficiency in Excel, Word, and PowerPoint
• Excellent written and verbal communication skills, with the ability to communicate complex information to both technical and non-technical stakeholders
• A clear understanding of KPIs for claims, with the ability to analyze data and make informed decisions
• Experience with FNOL processing of WC claims from start to finish, as well as liability claims
• Familiarity with systems such as CareMC, SharePoint tools, and Service Now

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience with data entry and liability claims
• Familiarity with industry-specific software and systems
• Certification in a relevant field, such as claims management or customer service
• Experience working in a remote or virtual environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Entry Supervisor, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses
• Mentorship and coaching from experienced leaders and subject matter experts
• Opportunities for career advancement and professional growth within the company
• A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) and ROTH 401(k) plan

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home or a designated remote workspace. Our company culture is built on the core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!). We're a stable and growing company with a strong, supportive culture and a commitment to employee satisfaction.

Compensation and Perks

arenaflex offers a competitive salary range of $16.36 - $26.31 per hour, depending on location and experience. In addition to a comprehensive benefits package, we offer:

• A flexible schedule and remote work options
• Opportunities for career advancement and professional growth
• Ongoing training and development opportunities
• A supportive and inclusive company culture
• A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) and ROTH 401(k) plan

How to Apply

If you're a motivated and results-driven leader with a passion for process improvement and exceptional communication skills, we want to hear from you. Apply now to join our team as a Data Entry Supervisor and take the first step towards a rewarding and challenging career at arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job